Learning Experience Designer/Developer (Multiple Locations)

About the role

The Texas Workforce Commission (TWC) is seeking a Learning Experience (LX) Designer/Developer for Unemployment Insurance (UI) Client Services. This is a full-time in-office position that can be based in one of the UI Tele-Centers (El Paso, Fort Worth, McAllen, San Antonio) or in UI Client Services (Austin).

Responsibilities

• Conduct needs assessments and collaborate with Subject Matter Experts (SMEs) to define instructional, learning, and performance objectives.
• Design and develop comprehensive training solutions that may include training plans, facilitator guides, participant materials, job aids, activities, and presentation materials for instructor-led training.
• Design and develop engaging eLearning, including multimedia elements like audio, video, and simulations, using a variety of development tools.
• Apply adult learning principles and systematic instructional design methodologies (e.g., ADDIE) to create effective and engaging learning experiences.
• Audit and maintain training programs, recommend improvements to course design and instructional methods, and help evaluate training effectiveness to ensure business impact.
• Ensure all training materials meet accessibility standards and guidelines (e.g., WCAG).
• Participate in/facilitate training program review and subject matter advisory meetings.
• Provide consultation and technical assistance to agency staff on training initiatives and issue resolution.
• Perform related work as assigned.

Requirements

• Graduation from an accredited four-year college or university with major course work in instructional design, information technology, communication, human resources, organizational development, education or a related field.
• One year of experience in E-Learning development, instructional design work, training and development procedures and techniques, learning design models and principles, instructional design principles and techniques, E-Learning tools and learning management systems, programming languages, and curriculum design may be substituted for each year (30 semester hours) of education.

Qualifications

• Proficiency in eLearning authoring tools (specifically Articulate 360), multimedia development software (e.g., Adobe Creative Cloud), Microsoft Office and Visio.
• Experience working closely with Subject Matter Experts (SMEs) to develop technical or policy-based training content.
• Strong project management skills, with the ability to manage priorities and meet deadlines.
• Ability to effectively assess needs, evaluate efficacy, and receive and incorporate feedback.
• Knowledge of accessibility standards (e.g., WCAG) for learning content.
• Strong communication, presentation, & interpersonal skills.
• Advanced experience in developing complex technical or policy-based training programs.
• Knowledge of copyright and trademark rules for writing and delivering content.
• Knowledge of unemployment insurance policies and procedures.
• Experience with learning evaluation models (e.g., Kirkpatrick) and measuring training effectiveness.

Skills

• Proficiency in eLearning authoring tools (specifically Articulate 360), multimedia development software (e.g., Adobe Creative Cloud), Microsoft Office and Visio.
• Experience working closely with Subject Matter Experts (SMEs) to develop technical or policy-based training content.
• Strong project management skills, with the ability to manage priorities and meet deadlines.
• Ability to effectively assess needs, evaluate efficacy, and receive and incorporate feedback.
• Knowledge of accessibility standards (e.g., WCAG) for learning content.
• Strong communication, presentation, & interpersonal skills.
• Advanced experience in developing complex technical or policy-based training programs.
• Knowledge of copyright and trademark rules for writing and delivering content.
• Knowledge of unemployment insurance policies and procedures.
• Experience with learning evaluation models (e.g., Kirkpatrick) and measuring training effectiveness.

Benefits

• Family Friendly Certified Workplace
• Starting salary: $4,523.16/month
• Comprehensive benefits package: Retirement plan, optional 401(k) & 457 accounts, medical insurance, optional dental/vision/life insurance, EAP services.
• Paid time off, including vacation, sick and family care leave
• Additional benefits information available at https://www.ers.texas.gov/Active-Employees/Health-Benefits

Pay

$4,523.16/month

Schedule

Will work 40 hours a week during hours of operation Monday through Friday, between 8:00 AM to 6:00 PM CT. Occasional overtime (evenings, weekends, and holidays) may be required. Management will set the final schedule.

Additional Information

Duty involves up to 10% travel within the state of Texas and the ability to lift 15 pounds.