Learning Experience Designer

About the role

The Learning Experience Designer designs and delivers performance-based learning experiences that strengthen capability, culture, and business outcomes across Hyatt’s global enterprise. Reporting to the Global Learning & Capability team, this contract role partners with HR, operational SMEs, and learning technology teams to translate enterprise priorities into scalable, learner-centered solutions.

Responsibilities

• Lead end-to-end design and development of learning experiences that build critical capabilities across Hyatt’s global enterprise, including digital, instructor-led, blended, and performance-support solutions.
• Conduct learning needs analysis in partnership with SMEs and stakeholders to translate business priorities into performance-based learning outcomes and scalable learning journeys.
• Design and rapidly develop high-quality learning assets (storyboards, eLearning modules, facilitator guides, toolkits, videos, practice activities), balancing speed, rigor, and learner experience.
• Partner with operational SMEs, facilitators, and HR & business stakeholders to transform complex business concepts into intuitive, behavior-focused learning experiences that are operationally relevant.
• Manage work intake, prioritize deliverables, and provide clear updates to stakeholders across multiple concurrent initiatives, ensuring alignment and on-time delivery.
• Build and publish digital learning using modern authoring tools (Articulate Storyline strongly preferred), owning development through testing, quality assurance, and deployment within Hyatt’s learning ecosystem.
• Ensure learning solutions are accessible, globally inclusive, and aligned with Hyatt’s brand standards, design guidelines, and learning frameworks.
• Support content migration and modernization initiatives (e.g., compliance content transitions, LMS migrations) while maintaining learning integrity and user experience.
• Define and incorporate appropriate evaluation methods to assess learning effectiveness and inform continuous improvement.
• Contribute to the evolution of Hyatt’s learning practices by introducing innovative design approaches, tools, and methodologies that elevate the colleague learning experience.

Qualifications

• 5+ years of experience in learning experience design, instructional design, or enterprise capability development within complex, matrixed organizations.
• Demonstrated expertise in performance-based instructional design, adult learning principles, and blended learning architecture.
• Prominent ability to conduct learning needs analysis and translate business priorities into clear performance outcomes and scalable learning solutions.
• Advanced, hands-on experience developing digital learning using modern authoring tools (Articulate Storyline strongly preferred; experience with Rise or equivalent tools required).
• Experience designing both digital and instructor-led learning for diverse, global audiences.
• Working knowledge of LMS deployment workflows (uploading, testing, publishing, metadata tagging), with the ability to independently manage quality assurance through launch.
• Experience applying human-centered design, rapid prototyping, or agile development methodologies in learning environments.
• Strong stakeholder management and collaboration skills; ability to partner effectively with SMEs, HR partners, and business leaders at multiple levels.
• Demonstrated ability to manage multiple concurrent projects, prioritize work, and communicate progress clearly in fast-paced environments.
• Strong attention to detail, accessibility standards, and inclusive design principles.
• Preferred: Experience supporting compliance learning, brand training, or operational capability programs. Familiarity with learning analytics, evaluation frameworks, or data-informed learning improvement. Familiarity with basic programming logic, variables, or xAPI concepts.