Learning & Development Specialist
About the role
Position Summary The Learning & Development Specialist is responsible for assessing companywide learning needs and building practical, engaging training programs that strengthen employee capability, leadership effectiveness, compliance, safety, service quality, and operational performance. This role is a hands-on individual contributor who will partner with People Operations and business leaders to support the company's learning strategy, develop instructor-led and digital learning, and produce professional training videos from concept through final delivery. The successful candidate will be both a strategic program builder and a skilled content creator. The role requires the ability to convert policies, procedures, standards, and operational knowledge into clear learning experiences for a diverse, geographically distributed workforce, including frontline employees and people leaders.
Responsibilities
Essential Duties And Responsibilities Training Strategy and Needs Assessment Conduct companywide training-needs assessments using stakeholder interviews, surveys, performance data, audit findings, safety trends, employee feedback, client requirements, and operational observations.Identify skill gaps by role, department, location, and leadership level; distinguish training needs from performance, process, staffing, or accountability issues.Develop and maintain an annual learning and development roadmap aligned with business priorities, compliance obligations, client expectations, and workforce needs.Recommend training priorities, delivery methods, timelines, resources, and success measures to the Director of People Operations and business leaders.Create role-based learning paths for frontline employees, supervisors, managers, and corporate employees.Instructional Design and Content Development Design complete learning programs using adult-learning principles, measurable learning objectives, structured curricula, assessments, reinforcement activities, and manager follow-up tools.Develop facilitator guides, participant workbooks, presentations, job aids, standard-work materials, quizzes, knowledge checks, and train-the-trainer resources.Translate complex HR, safety, compliance, operational, and client-specific information into clear, practical content that employees can apply on the job.Build onboarding, supervisor development, leadership, customer service, communication, employee relations, compliance, safety, and technical-skills training in collaboration with subject-matter experts.Maintain version control and routinely update learning content when policies, procedures, laws, systems, or client requirements change.Training Video Production Plan and produce training videos from concept to completion, including learning objectives, scripts, storyboards, shot lists, recording, editing,