Learning & Development Coordinator (Support & General Workshops)

Reports to: Director of Learning Development
Location: 305 7th Avenue, New York, N.Y. 10001
Hours: 35 hours per week / Non-Exempt

About the Role

The Learning and Development Coordinator is responsible for administrative coordination and operational support of the Learning & Development Department. This role ensures the provision of strategic, impactful, and cost-effective learning opportunities that enhance staff performance, align with the agency’s mission, values, and culture, and fulfill grant-mandated training requirements. The Coordinator supports staff in gaining knowledge, sharing best practices, and applying skills to fully implement program models, all through an anti-racist and equity lens.

Responsibilities

• Promote the organizational shift from a culture of training to a learning and development culture with learning objectives supporting a mission-aligned lens.
• Collaborate with the Director of Learning & Development and internal/external facilitators to develop and assess curriculum content and communication plans for rollout to staff.
• Develop mechanisms to assess ongoing needs and revise curriculum as required.
• Utilize web-based systems to facilitate online learning and identify/prioritize customized eLearning offerings.
• Assist with continuing education units and learning credits.
• Support the L&D team overview during new hire orientation and onboarding.
• Assist with the development and execution of departmental long- and short-term goals and the agency’s strategic plan.
• Promote and develop external trainings and revenue-based learning opportunities.
• Collaborate on the creation and review of quarterly catalogs, ensuring alignment with department goals and the agency’s strategic plan.
• Project manage the development of customized eLearnings, including collaboration with subject matter experts and the Learning Management System Coordinator.
• Coordinate learning and development requests outside of regular catalog planning, including special events, support workshops, community workshops, and training forums.
• Provide workshop room set-up, breakdown, attendance monitoring, and coverage as needed.
• Ensure mandatory enrollment and training compliance.
• Perform other duties as assigned.

Qualifications

• Associate’s degree required.
• At least 2 years of significant administrative, clerical, and operations coordination management experience.
• Experience in learning and development or social services strongly preferred.
• Familiarity with Cornerstone Learning Management Systems or other LMS platforms.
• Ability to use public transportation for travel to program locations throughout New York City.

Skills and Characteristics

• High energy and a pleasant, welcoming, and professional demeanor.
• Takes initiative and proactively problem-solves.
• High-touch approach to community outreach and designing learning experiences.
• Delivers polished, quality diversity, equity, and inclusion-centered work products and services.
• Creative, resourceful, and collaborative with an equitable and partnership-based mindset.
• Strong business acumen, discretion, and confidentiality.
• Commitment to strength-based youth and family development, trauma-informed, and healing-centered practices.
• Ability to communicate and work effectively with staff at all levels of the organization.
• Superior customer service, administrative, and clerical skills; detail-oriented with strong organizational and analytical abilities.
• Excellent verbal and written communication skills.
• Lifelong agile learner committed to developing tools to support mission-aligned work.
• Commitment to furthering the mission of Good Shepherd Services.

Pay

Salary Range: $57,000 - $62,000