Learning & Development Coordinator

Position Summary

The Learning and Development Coordinator plays a key role in driving the success of the organization’s learning strategy by providing high-level administrative, operational, and logistical support to the Learning & Development team. This position ensures the seamless execution of onboarding programs, leadership development initiatives, retail training, and enterprise-wide learning events that enhance team member growth and organizational performance.

Principle Duties And Responsibilities

• Willingness and ability to exhibit Wellby Core Values every day.
• Works purposefully and is driven to provide the best team member experience.
• Schedule training sessions, cohort programs, coaching sessions, and workshops (both in-person and virtual).
• Coordinate invitations, calendar holds, room reservations, catering, technology setup, materials preparation, and event logistics.
• Act as the primary point of contact for training communications, reminders, pre-work assignments, and follow-up materials.
• Assist with course setup, enrollments, tracking completions, and generating reports within the LMS platform.
• Maintain accurate and up-to-date learning records and support compliance and certification tracking needs.
• Maintain L&D program content to address new and emerging learning needs, and close identified skill, knowledge, and competencies gaps.
• Organize and maintain content libraries, training materials, facilitator guides, evaluations, and team resources.
• Support budget tracking for L&D initiatives, including supplies, printing, assessments, and vendor engagements.
• Aid in survey distribution, feedback collection, and reporting to evaluate learning program effectiveness.
• Work closely with L&D team members (facilitators, specialists, analysts) to provide seamless program support across onboarding, retail, and leadership/talent development areas.
• Assist with special projects related to learning campaigns, career development resources, and team member engagement initiatives.
• Performs other related duties as assigned.

Knowledge, Skills, And Abilities (KSA)

• Knowledge of Wellby’s organizational functions and general operating policies and procedures.
• Knowledge of general office practices and procedures, business English, spelling, and punctuation.
• Knowledge of personal computer, utilizing Microsoft Office Suite and other software’s.
• Knowledge of learning and development principles, adult learning concepts, and training coordination practices.
• Skilled in operating computer equipment and general office machines such as personal computers, copiers, projection equipment, audio/video, Microsoft Teams, Zoom Video Communications, and adding devices.
• Skilled in providing excellent interpersonal and customer service skills.
• Skilled in the analysis of problems and the development and implementation of solutions.
• Skilled in above-average analytical and reasoning abilities.
• Strong organizational and time management skills with the ability to manage multiple priorities simultaneously.
• Skilled in communicating clearly and concisely, orally and in writing.
• Skilled in providing excellent time management skills with a proven ability to meet deadlines.
• Skilled in creating a positive and engaging experience for participants during training and onboarding programs.
• Skilled in efficiently understanding and following oral and written instructions, performing routine duties without close supervision, and establishing and maintaining effective working relationships with other team members.
• Skilled in coordinating several concurrent activities simultaneously.
• Skilled in exercising independent judgment.
• Skilled in maintaining strict confidentiality.

Supervisory Responsibilities

The team member does not have supervisory responsibilities.

Complexity & Scope of Work

The team member follows Wellby’s policies and procedures, Team Member Handbook, and federal and state laws and regulations in accomplishing assignments. Instructions to the team may be general or specific in nature. The team member performs routine and generally related tasks without supervisory direction. Tasks may occasionally have to be coordinated, integrated, and/or prioritized. The team member’s work is reviewed periodically for accuracy, completion, and compliance with Wellby’s policies and procedures. The team member will ensure policies, procedures, and programs are consistently administered, aligned with organizational goals, and compliant with professional standards. The team member uses independent judgment in making decisions.

Physical Demands & Work Environment

The physical demands and work environment characteristics described here represent those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may enable individuals with disabilities to perform essential functions. To perform this job successfully, the team member is frequently required to remain in a stationary position 50% of the time. Daily movements include sitting, standing, reaching, and grasping; operating computers and other office equipment; moving about the office; and attending possible onsite and offsite meetings. The team member must be able to exchange information, in person, in writing, and via telephone. Some degree of stress results from contact with management and other team members. The ability to observe details at close range (within a few feet of the observer). Must be able to occasionally lift items weighing up to 25 pounds across the office and load them onto shelves for various needs. The noise level in the work environment is usually moderate. Work involves the typical risks and discomforts associated with an office environment but is usually in an adequately cooled, heated, lighted, and ventilated area.

Minimum Qualifications

• High School Diploma or equivalent required.
• Minimum two (2) – four (4) years of professional experience in training & development, retail, and/or event planning required.
• Bachelor’s degree in business management, Human Resources, Learning and Development, and/or a related field preferred.
• An equivalent combination of education and experience for substitute for stated qualifications.
• Experience working with Learning Management Systems (LMS) and/or learning experience platforms preferred.

Disclaimer

The statements herein are intended to describe the general nature and level of work being performed by team members and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.