Learning & Development Coordinator (1288)

Responsibilities

• Learning Systems (LMS) and Learning Hub Administration
• Administer and maintain the Learning Management System (Docebo LMS), ensuring data accuracy, system functionality, and content integrity.
• Upload, assign, and manage learning content, curricula, and certifications.
• Create and maintain course content, learning assets, and course catalog.
• Manage colleague enrollments and automated assignment rules within the LMS.
• Monitor course completion and compliance requirements, addressing gaps proactively.
• Troubleshoot system access issues, e-learning functionality, and completion discrepancies.
• Maintain LMS data to support reporting, analytics, and program effectiveness.
• Manage and update the Learning & Development intranet (Learning Hub), publishing program updates, resources, and communications.
• Optimize intranet content for usability, engagement, and alignment with business priorities.
• Learning Program Administration
• Coordinate and schedule instructor-led, virtual, and self-paced learning programs.
• Manage training registrations, communications, calendars, and participant logistics.
• Maintain accurate colleague training records and learning histories.
• Support the administration of onboarding, compliance, professional development, leadership development, and talent development programs.
• Prepare training materials, learner guides, program evaluations, and communications.
• Cook up training environment setup, including audio/visual technology and session readiness.
• Arrange travel logistics for training participants when required.
• Program Coordination and Support
• Partner with business stakeholders to coordinate learning initiatives aligned with organizational goals, development priorities, and change management efforts.
• Manage relationships and coordination with brand partners, external vendors, and training providers.
• Support facilitator and instructor scheduling to ensure effective program delivery.
• Oversee end-to-end coordination of training programs, including scheduling, communications, and execution of live and virtual sessions.
• Coordinate training logistics, including facilities, technology platforms, and learning tools.
• Manage colleague participation in external training programs, ensuring proper tracking and alignment with development goals.
• Department Administration & Colleague Journey Support
• Manage departmental administrative processes, including budget tracking, expense reporting, and expense documentation.
• Manage inventory of training materials, supplies, and welcome kits, ensuring availability and readiness for all learning programs.
• Maintain learning center technology (e.g., projectors, audio/visual equipment, cables, and virtual learning tools), partnering with IT as needed to resolve issues.
• Oversee organization and upkeep of the learning center, including ensuring hospitality areas are well-stocked with refreshments and supplies to support a professional and welcoming environment.
• Respond in a timely and professional manner to inquiries and support requests from colleagues, managers, and key stakeholders via email or ticketing systems.
• Colleague Journey Support
• Support the end-to-end colleague learning journey, ensuring a seamless onboarding and development experience.
• Coordinate onboarding activities, including communication to new hires and managers with key learning resources.
• Prepare and distribute welcome kits aligned with onboarding timelines.
• Facilitate virtual welcome sessions to introduce new hires to the organization and platforms.
• Proactively communicate with colleagues throughout their learning journey, providing guidance and support.
• Track onboarding progress and participation to ensure completion and engagement.
• Deliver a high level of internal client service through professional communication and training support.
• Reporting and Analytics
• Track and analyze learning metrics, including participation, completion rates, and training effectiveness.
• Prepare reports and presentations for leadership and stakeholders.
• Monitor compliance training and follow up with employees and managers as needed.
• Support learning needs assessments and program evaluation activities.
• Continuous Improvement
• Gather and analyze learner feedback to enhance program quality and delivery.
• Support content updates and continuous alignment with business needs.
• Identify and implement process improvements to increase efficiency and effectiveness.
• Collaborate with global L&D teams (including UK) to enhance learning platforms and methodologies.
• Implement evaluation tools and metrics to measure program impact.
• Promote learning programs across the organization to drive engagement.
• Stay current on industry trends, technologies, and best practices to continuously evolve learning solutions.
• Contribute to special projects and organizational development initiatives.

Qualifications

• Strong project coordination and organizational skills; able to prioritize and manage competing deadlines in a fast-paced environment.
• Continuously improves workflows, systems, and processes to enhance efficiency, scalability, and the overall learning experience
• Excellent communication and interpersonal skills, with the ability to engage stakeholders at all levels.
• High attention to detail with the ability to manage multiple, complex responsibilities.
• Strong client-service mindset with a proactive, solutions-oriented approach.
• Able to work both independently and collaboratively across cross-functional teams.
• Able to build strong partnerships and work cross-functionally with stakeholders, Brand Partners, and teams to achieve shared learning objectives.
• Demonstrates curiosity, learning agility, and sound problem-solving with good judgment.
• Able to gather, organize, and synthesize information from multiple sources.
• Adaptable and resilient, with the ability to manage shifting priorities effectively.
• Willingness to travel as needed to support training programs and business initiatives.
• Able to meet physical requirements, including training setup, equipment handling, and extended standing.
• Bachelor’s degree or relevant work experience.
• 2+ years of experience in training and development/adult education experience.
• Excellent written and verbal communication, and presentation skills with a keen eye for detail and high quality of work.
• Proficiency in using Learning Management Systems, software, and other web-based technologies such as Docebo, Wistia, Articulate, Canva, or similar platforms.
• Experience adapting learning content across multiple formats and channels, including web-based, video, and instructor-led delivery; ability to leverage visual tools (e.g., infographics, imagery) to enhance engagement.
• Extensive knowledge of MS Office Suite (PPT, Word, Excel, SharePoint, Teams) with ability to quickly learn other applications, as necessary.