Learning and Systems Specialist

Responsibilities

• Designs, manages, and optimizes systems, data, and workflows that power Learning & Engagement across Human Resources.
• Scales programs related to onboarding, training, performance, workforce health, and engagement through integrated platforms, actionable insights, and automated tools.
• Ensures leaders and HR team have visibility, efficiency, and data-based insights to improve employee experience and business outcomes.
• Serves as a power user for Johnstone University LMS and provides employees, managers, and HR partners with training content, creating training tracks, assigning training, monitoring completion, reporting, and maintaining related records.
• Supports all department-sponsored development programs, including programs for new, existing, and high-potential leaders, vendor support, coordinating assessment processes, drafting and maintaining program materials, coordinating training activities/logistics, engagement surveys, custom course content, recognition programs, and supporting evaluation processes.
• Proactively tracks and reports required training and certifications to ensure organizational readiness.
• Drives integration and visualization of metrics around systems like LMS, Assessments, Surveys, HRIS etc.
• Loads non-standard content from sources such as IT vendors or outside training providers.
• Works in close partnership with LMS Team to launch, track, and report on employee-based learning content/programs in Excel or VBA.
• Delivers training as a core component of the role (up to 35% of time); may travel to onsite training, events, or host live trainings virtually as a primary trainer or producer for other team members.
• Administers and maintains courses in LMS by monitoring enrollments, user groups, and learning plans.
• Aids team in creating training content, tutorials, guides, and rapid e-learning modules using Articulate, Camtasia, Snagit, and other design tools.
• Audits and updates existing training materials to ensure content, screen shots, and information are current.

Qualifications

• Bachelor’s Degree (B.A.) in Training and Development, Human Resources, Organizational Development, Instructional Design, or related field; 3+ years of progressive experience in LD, Operational HR, or related discipline.
• APTD; PHR, or Instructional Design certification preferred but not required.
• Deep understanding of systems thinking includes building, mapping, and analyzing capability.
• Comfort with data, and spreadsheets to track progress.
• Ability to develop high-quality training documentation, SOPs, and scalable knowledge assets to support consistent learning delivery.
• Intermediate proficiency in learning and content development tools such as Camtasia, Articulate Storyline, Snagit etc.
• Intermediate to advanced proficiency in Excel (advanced functions/VBA/Power BI etc.); Intermediate proficiency in PowerPoint and Teams.
• Ability to translate complex datasets into manager-level insights, dashboards, and recommendations that drive talent development and organizational performance.
• Strong project management skills with the ability to manage multiple priorities, timelines, projects, and stakeholders.
• Public speaking and strong presentation skills; leading virtually lead learning; curating external learning content, delivering engaging sessions for internal staff.
• Knowledge of LMS administration, common configurations, learning paths, enrollment rules, and learner reporting.
• Ability to maintain high level of accuracy and attention to detail in system reporting.