Learning Systems Specialist, Education

About the role

The National Council of State Boards of Nursing (NCSBN) is seeking a Learning Systems Specialist to join the Education team. The ideal candidate will bring value to the team by managing the LMS that powers digital and virtual learning experiences for nursing regulators.

Responsibilities

• Coordinates the configuration, publishing, and maintenance of digital courses and virtual workshop resources in the LMS.
• Sets up enrollment, user role permissions, and course settings to ensure accurate and efficient content delivery.
• Conducts QA checks and maintains documentation like standard operating procedures and technical checklists to support ongoing system consistency.
• Assists in the design of surveys and administers and analyzes them to gather feedback on learner experience, content effectiveness, and platform usability.
• Develops data reports on course participation, learner progress, and assessment outcomes and identifies trends to inform improvements.
• Maintains LMS performance, proactively identifies issues, and stays updated on system updates and emerging features.
• Communicates relevant platform updates to internal stakeholders and recommends enhancements to improve learning experiences and technical performance.
• Provides timely, effective technical support to learners and internal stakeholders for LMS-related issues.
• Collaborates with instructional designers and developers to test and resolve SCORM/xAPI content issues and platform compatibility concerns.
• Supports Tier 2 troubleshooting and logs issues to inform future improvements.
• Supports efforts to streamline LMS workflows and improve team efficiency.
• Participates in cross-functional collaboration to align system functionality with evolving course delivery strategies and organizational goals.

Qualifications

• Bachelor’s degree required.
• Minimum of two years of related experience in configuring a learning management system or similar digital learning platform.
• Familiarity with eLearning best practices and educational program implementation.
• Strong problem-solving and troubleshooting skills.
• Proficiency with LMS platforms (e.g., Docebo, Moodle, Canvas, Absorb, Cornerstone).
• Familiarity with course authoring tools and digital content standards.
• Ability to interpret data and generate actionable insights.
• Organized, detail-oriented, and responsive to learner and team needs.
• Strong interpersonal and communication skills.
• Understanding of reporting and analytics for eLearning activities.
• Skilled in conducting quality assurance testing and troubleshooting LMS issues.

Compensation and Benefits

The anticipated starting salary for this position is $56,000 - $63,000 annually. Actual compensation will be dependent on a candidate’s relevant experience, skills, training, certifications/licenses, qualifications and geographical location. NCSBN offers eligible employees a competitive benefits package that provides our team members with plan options to meet their individual needs. Review benefit details here: https://www.ncsbn.org/about/governance-and-staff/careers/ncsbn-benefits.page

Benefits

NCSBN offers eligible employees a competitive benefits package that provides our team members with plan options to meet their individual needs. Review benefit details here: https://www.ncsbn.org/about/governance-and-staff/careers/ncsbn-benefits.page