League Operations Coordinator - RCX Sports Foundation

Duties & Responsibilities

• Coordinate the daily operations of RCX Sports Foundation youth sports leagues and maintain quality standards set by the foundation and our partners
• Organize league calendar and schedule dates for your region's leagues (season dates, coaches' meetings, tournaments)
• Ensure accuracy and completion of field rentals, league agreements, and corresponding payments
• Execute and oversee team formation process, including setup and maintenance of the online registration system
• Maintain regular communication with Customer Service Representatives to handle customer issues and prepare league communications
• Collaborate with RCX Sports People Operations team to hire, onboard, train, and support on-site staff members for your assigned leagues
• Cookordinate with external partners for on-site personnel and event needs, including officials' assignors, league photographers, and other contacts essential for successful game day operations
• Support league expansion by analyzing weekly performance, developing participation goals, creating solutions for customer satisfaction, and increasing player retention
• Prepare regular field, registration, and customer service reports for regional management
• Perform additional League Operations tasks to support the foundation as assigned

Education & Experience

• Bachelor's Degree from an accredited university (Bachelor's in Sports Management or related field preferred)
• At least 1 year of professional customer service and league operations experience with proven success in addressing customer concerns promptly
• Excellent written and verbal communication skills with ability to build authentic, collaborative relationships with internal and external partners
• Demonstrated ability to think critically under pressure while managing multiple tasks across various systems with different deadlines
• Highly organized and detail-oriented approach
• A passionate commitment to improving the accessibility and inclusivity of youth sports

Additional Position Details

• Travel Expectations: Less than 10%
• Department: RCX Sports Foundation
• Reports to: League Operations Manager
• Supervisory Responsibilities: Seasonal, Part-Time, On-Site Staff
• Work Schedule: Full-Time, Monday – Friday (schedule may vary in-season with weekend support needed)
• Compensation Structure: Starting salary range $42,000/year - $44,000/year. Salary (Paid weekly), FLSA-Nonexempt (Overtime Eligible). Our pay grades are determined by role, level, location, and alignment with market data. This position is eligible for an annual discretionary bonus & benefits including: Medical, Dental, Vision, Life Insurance, Disability, 401(k), Paid Parental Leave, Unlimited PTO, Monthly Wellness Expense Reimbursement and additional voluntary benefits.
• Location: Hybrid – Sylvan Lake, MI – This position will be a hybrid role working 2 days per week out of the RCX Sports office in Sylvan Lake, MI
• Stay Healthy: Enroll in comprehensive benefits & insurance plans with no waiting period
• Be Well: Expense up to $65 per month for health & wellness
• Maximize Savings: Contribute to your 401k retirement savings with company matching
• Be Comfortable: Enjoy a relaxed casual dress code
• Take Time: Enjoy a variety of time off benefits including Unlimited PTO and paid Parental Leave
• Stay Connected: Work equipment (laptop and monitor) provided by RCX Sports plus, expense up to $350 towards the purchase of a personal use laptop, tablet, or computer