Leadership Training Institute Manager

About the role

The National Interscholastic Athletic Administrators Association (NIAAA) is a 501(c)(3) nonprofit professional association representing more than 17,000 middle school and high school athletic administrators throughout the United States and internationally. The Association is committed to advancing education-based athletics through leadership development, professional certification, and quality educational programming. This full-time position serves a critical leadership role in administering and continuously improving the NIAAA Leadership Training Institute (LTI).

Responsibilities

• Leadership Training Institute Administration
  • Manage the daily operations of the NIAAA Leadership Training Institute.
  • Coordinate Leadership Training Course administration from registration through course completion.
  • Maintain accurate participant records and course completion data.
  • Apply participant credit following course completion.
  • Print instructor author certificates and Years of Service recognition.
  • Present Leadership Training Institute updates during meetings and conferences.
  • Recommend and implement operational improvements to enhance efficiency and member service.
  • Perform additional duties as assigned in support of Association initiatives.
• Leadership Training Course Administration
  • Collect and process course rosters from all Leadership Training Courses.
  • Verify attendance and apply participant credit.
  • Maintain detailed electronic course records.
  • Coordinate distribution of instructor evaluations back to state associations.
  • Distribute digital and printed course manuals.
  • Coordinate with printing vendors to fulfill manual orders.
  • Ensure state associations have access to current Leadership Training manuals.
  • Maintain accurate records of instructor and participant activity.
• State Coordinator Support
  • Serve as the primary liaison for State Leadership Training Coordinators.
  • Publish and distribute quarterly State Coordinator newsletters.
  • Collect articles and prepare digital newsletter layouts.
  • Maintain State Coordinator resources and online toolboxes.
  • Develop and distribute onboarding materials for new State Coordinators.
  • Assist coordinators with hosting Leadership Training Courses.
  • Provide guidance, support, and technical assistance to State Coordinators.
• Outreach Programs
  • Coordinate Leadership Training outreach opportunities with state associations.
  • Prepare and distribute outreach materials.
  • Track outreach participation and completion statistics.
  • Prepare reports for Association leadership.
  • Communicate logistics and event information with participants.
  • Provide online course access and participant support.
  • Assist State Coordinators during outreach initiatives.
• University Partnerships
  • Coordinate Leadership Training partnerships with colleges and universities.
  • Maintain university course offerings and instructional materials.
  • Track participant completions and apply university credit.
  • Coordinate billing information for university partners.
  • Maintain university products available through the NIAAA online store.
  • Monitor university program updates and curriculum revisions.
• Webinar Administration
  • Coordinate Leadership Training webinars from registration through completion.
  • Distribute digital course materials.
  • Communicate with instructors and participants before and during webinars.
  • Manage webinar attendance records.
  • Apply participant credit following successful completion.
  • Provide technical support throughout webinar delivery.
• Leadership Training Manuals
  • Manage Leadership Training manual inventory.
  • Collaborate with the Professional Development Academy to maintain current course materials.
  • Coordinate uploading revised manuals into the Learning Management System.
  • Troubleshoot digital manual access and download issues.
• Professional Development Academy
  • Assist with Professional Development Academy initiatives.
  • Participate in PDA meetings.
  • Assist with technology training and in-house professional development.
  • Develop workshop topics and assist with State Coordinator Summit presentations.
• Member Service & Communication
  • Respond promptly to member inquiries by email and telephone.
  • Monitor Leadership Training email accounts and contact requests.
  • Provide exceptional customer service to members, instructors, and volunteers.
  • Communicate professionally with participants regarding courses and program requirements.
• Communications
  • Assist with monthly Leadership Training communications.
  • Support promotion of Leadership Training opportunities through Association communication platforms.
• Technology & Workflow Management
  • Utilize modern technology to improve operational efficiency, including:
    • Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, OneDrive)
    • Google Workspace
    • Adobe Acrobat
    • Zoom and Microsoft Teams
    • Monday.com
    • Membership Management Systems
    • Learning Management Systems
    • Canva
    • Cloud-based document management systems
    • AI-powered workplace productivity tools

Requirements

• Associate degree required; Bachelor's degree preferred.
• Experience coordinating educational programs, professional development, membership services, project management, or nonprofit association operations preferred.

Skills

• Outstanding organizational and project management skills.
• Excellent written, verbal, and electronic communication skills.
• Strong customer service orientation.
• Ability to manage multiple projects simultaneously.
• Exceptional attention to detail.
• Professionalism, integrity, and confidentiality.
• Initiative and problem-solving ability.
• Adaptability and willingness to embrace new technologies.
• Ability to work collaboratively with staff, instructors, volunteers, committees, universities, and state associations.

Preferred Qualifications

• Bachelor's degree.
• Experience working within education-based athletics or nonprofit associations.
• Experience coordinating professional development programs.
• Experience working with volunteer leaders and instructors.
• Experience with Learning Management Systems and project management software.
• Familiarity with membership management databases.
• Ability to travel and assist with NIAAA meetings, conferences, and occasional weekend events.

This position is an in-office role and follows the NIAAA work calendar.

Pay

Starting salary: $55,000–$60,000, commensurate with qualifications and experience.

Benefits

• Health Insurance
• Qualified 401(k) Retirement Plan
• 12 Paid Holidays
• 10 Vacation Days
• 12 Personal Days
• Professional development opportunities
• Collaborative and mission-driven work environment