Training Manager

About the role

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. The Training Manager will oversee the training of TransPerfect customer service agents.

Responsibilities

• Hire, manage, coach, and develop a team of trainers
• Oversee the delivery and ongoing improvement of training programs and individualized learning
• Analyze training needs and recommend corresponding learning solutions
• Ensure the utilization of a variety of instructional methodologies and learning theories
• Supervise, coordinate, and participate in the development of training content
• Monitor and review the progress of trainers, trainees, and training classes
• Analyze quantitative and qualitative data to evaluate the effectiveness of training
• Track training benchmarks and create corresponding measurement reports
• Assign training tasks prior to, during, and after training to ensure they are completed successfully and in a timely manner
• Collaborate with peers within the Training & Development Team to support the broader organizational training strategy
• Create and maintain a positive and professional learning environment
• Work to expand knowledge of, and stay current with training best practices
• Perform other duties as assigned

Requirements

• Bachelor’s degree or a minimum of 5 years training experience; or equivalent combination of education and experience
• Demonstrated leadership skills in a Contact Center
• Familiarity with instructional design, learning theory, and training best practices
• Excellent facilitation skills; excellent verbal and written communication skills
• Strong computer literacy skills; proficiency in MS Office products: Word, PowerPoint, Excel
• Exceptional organizational skills and the ability to be self-directed