Leadership, Strategy, and Operations - Customer Service, Fulfillment, & Automation

What You’ll Do

As part of the Customer Service and Fulfillment leadership team, you’ll take on high-impact work that shapes how we serve customers and scale our operations. This role is a path to senior leadership, with progress driven by the impact of your work—not a fixed timeline.

• Apply LLMs to transform how we work. Use large language models to improve how we serve customers—from automating routine tasks to increasing the precision and coverage of our customer support systems. Enhance our ability to auto-complete more customer service requests, develop a new chatbot that handles more complex inquiries, or use AI to uncover patterns in customer credits and feedback—like identifying trends in damaged shipments—so we can solve root causes faster.
• Remove ordering friction. Identify and eliminate barriers in the order-to-payment process so customers can place and receive orders seamlessly. Improve reliability, reduce manual exceptions, and make it easier for customers to do business with us.
• Drive automation in distribution. Help design and implement automation in our distribution operations to scale efficiently, improve accuracy, and deliver even faster service. Build the systems that keep our operations sharp as we grow.
• Lead cross-functional teams. Work across tech, service, and distribution teams to bring solutions to life. Define problems clearly, align stakeholders, and ensure ideas turn into sustained improvements.
• Spot and solve operational pain points. Identify recurring issues in how we serve customers—from credit adjustments to delays—and lead efforts to fix them at the root. Improve both the customer experience and operational efficiency.

Who You Are

You’re energized by shaping direction and rolling up your sleeves to drive results. You thrive in ambiguity, take ownership of meaningful outcomes, and bring others with you—building trust, sharing context, and solving problems through collaboration. You may come from consulting, engineering, banking, or somewhere entirely different.