Lead Veterinary Receptionist / Client Service Representative

Arlington Veterinary Center is seeking an outgoing Lead Client Service Representative to serve as the welcoming face of our hospital.

About the role

In this role, you will oversee the day-to-day operations of the hospital’s front desk while ensuring an exceptional client experience. The ideal candidate supports and mentors the client service team, manages appointment flow, addresses client concerns, and serves as a key liaison between clients, medical staff, and hospital leadership. The Lead Receptionist helps maintain efficient administrative processes, promotes a positive and professional team culture, and ensures both clients and patients feel welcomed and supported throughout their visit.

Schedule

This is a full-time position, with a 4/10 schedule and availability needed Monday, Wednesday, Thursday, Friday & every third Saturday from 8am-12pm.

Pay

Compensation: $20-$22 per hour.

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance and Disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

Requirements

• 5+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist experience required
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Previous leadership experience, ideally in a veterinary reception setting
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Ability to remain calm, professional and solution-oriented during busy periods
  • Self-starter and skilled in conflict resolution

Why Choose Arlington Vet?

At Arlington Veterinary Center, we're passionate about providing exceptional care for every patient while creating a supportive and rewarding environment for our team. Our 5-doctor practice offers the opportunity to work alongside experienced veterinarians who are committed to high-quality medicine, collaboration, and continuous learning. Since moving into our beautiful, modern facility in 2016, we've invested in advanced equipment, technology, and resources that allow us to practice medicine at a high level. We care for a diverse range of patients, including dogs, cats, and exotics, making every day interesting and providing unique opportunities to expand your knowledge and skills. If you're looking for a hospital that combines advanced medicine, a team-first culture, and a shared commitment to improving the lives of pets and their families, Arlington Veterinary Center is a place where you can build a meaningful and fulfilling career.