Lead User Experience (UX) Designer - Digital Assets

About the role

Zelle® moves over $1 trillion a year across more than 150 million enrolled accounts. This position is part of the expansion of the Zelle® network to enable cross-border money movement.

Responsibilities

• Lead UX design direction for the cross-border payments initiative - from research and concept exploration through detailed interaction design and published UX standards
• Translate complex payment mechanics: cross-border rails, currency conversion, stablecoin infrastructure, compliance flows, into experiences that feel simple and trustworthy
• Commission, participate in, and synthesize user research and usability testing to ground decisions in real behavior
• Proactively identify design risks, edge cases, and systemic issues - and drive resolution across teams

Requirements

• 8+ years of UX/product design experience, with a portfolio showing leadership-level craft and strategic thinking across complex products
• Deep domain expertise in payments or fintech - direct experience with cross-border, international, or multi-currency flows strongly preferred
• Fluency in payment systems: rails, cross-border mechanics, the role of intermediaries, and how compliance constraints shape user experience
• Experience operating in a platform or network model - designing for ecosystems where you influence but do not directly control the end-user surface
• Strong visual design sensibility; proficiency in Figma and prototyping tools
• Exceptional written and verbal communication — clear, precise, and persuasive with non-design audiences

Qualifications

• Experience authoring UX guidelines or design standards for external or partner consumption
• Experience at a payments network, money transfer operator, or global digital wallet (e.g., Wise, PayPal, Remitly, Western Union, Visa, Mastercard, or equivalent)
• Familiarity with compliance UX patterns: KYC/AML flows, sanctions screening, disclosure requirements
• Prior design leadership experience: guiding designers, running critiques, or setting workstream direction
• Webflow or front-end familiarity (HTML/CSS) as a strong bonus

Skills

• Works at altitude: sets direction and frames problems, while staying connected to the craft details that make experiences trustworthy
• Has a deep intuition for the human dimension of cross-border payments: the anxiety, the stakes, the trust involved when someone sends money to family in another country
• Navigates complexity that does not resolve quickly: regulatory constraints, partner dependencies, technical infrastructure, with patience and rigor
• Can be the design voice in a room of bankers, engineers, and compliance officers — without losing the user
• Genuinely motivated by the chance to bring trust and simplicity of Zelle® to cross-border payments

Benefits

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
• And SO much more!