Lead Technology Business Systems Consultant

About the role

This role leads complex, enterprise-wide initiatives by partnering closely with business and technology teams to deliver strategic, scalable technology solutions that address highly complex business needs. Candidate will lead major incident command center operations for major impact and high urgency issues events, serving as the central point of coordination across technology, business, and vendor teams to drive rapid service restoration and minimize customer impact.

Responsibilities

• Lead complex initiatives to provide technological solutions with broad impact for cross-functional businesses and technology teams
• Act as a key participant in providing strategic business solutions to companywide technology initiatives
• Evaluate highly complex business problems and provide subject matter knowledge proficiency for technology initiatives
• Define and lead detailed research on business and technology requests to develop efficient and accurate functional requirements
• Lead project or systems documentation, and monitor and manage project schedules and deliverables
• Collaborate and consult with business and technology teams to provide comprehensive technological solutions for complex business problems
• Ensure communication and information flow between business and technology teams

Requirements

• 5+ years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through work experience, training, military experience, or education
• 5+ years of experience with ITIL Incident Management and Problem Management frameworks
• 3+ years of hands-on experience with ITSM, monitoring, and operational tools such as ServiceNow, Splunk, Grafana, Dynatrace, AppDynamics, Jira, Everbridge, Power BI/Tableau
• 1+ years of experience using AI tools such as Copilot or similar to improve operational efficiency, including summarizing complex information, generating business communication, extracting key actions and decisions, and ensuring responsible usage with validation, accuracy, and data sensitivity controls

Desired Qualifications

• Experience operating within a centralized technology command center or major incident management function
• Strong ability to translate customer impact into measurable business outcomes (clients affected, revenue impact, regulatory exposure)
• Experience in financial services or other highly regulated environments
• Familiarity with enterprise incident communication frameworks, templates, and governance models
• Strong analytical skills to identify trends, risks, and systemic issues across incidents
• Proven experience leading large-scale, high-pressure incident bridges involving multiple teams and stakeholders
• Demonstrated ability to communicate complex technical situations in clear, concise business terms, including executive-level reporting
• Proven experience driving root cause analysis and ensuring execution of corrective and preventative actions
• Strong organizational navigation skills with the ability to influence teams across multiple functions without direct authority

Job Expectations

• This position is not eligible for visa sponsorship
• Relocation assistance is not available for this position
• Position offers a hybrid work schedule
• Flexibility to work in a 24/7 environment, including weekends and holidays