Lead Business Consultant

Duties and Responsibilities

• Act as a trusted advisor to NiCE Actimize front line account teams in the entire journey of identifying new opportunities, developing capabilities, solutions and service offerings, pursuing go-to-market campaigns, landing wins, and delivering customer success.
• Business Development and the delivery of the Global X-ccelerate go-to-market model
• Identify upsell and cross-sell opportunities at existing NiCE Actimize clients and follow through on such opportunities
• Lead and drive Global X-ccelerate Professional Services engagements, working alongside team members from the broader NiCE Actimize Professional Services organization
• Indirect/Direct consulting to clients
• Provide mentoring, thought leadership and quality measurements on an ongoing basis
• Develop high-level implementation plans that are executable by the client
• Deliver value-add consulting services in the area of financial crime, performance improvement and business transformation, leveraging knowledge of industry best practices and proven practices using NiCE Actimize solutions
• Deliver services and solutions that create measurable value and leverage clients’ investment in NiCE Actimize technology, thereby improving ROI as well as profit for NiCE Actimize
• Work with product, sales and clients to educate on the value of business consulting and benefits of additional relevant NiCE Actimize solutions
• Establish working relationships within the chosen partner ecosystem, internally and externally

Education & Experience

• Minimum of 8-years business development or direct consulting financial crime experience within a services firm, consulting firm, regulatory body or large financial institution
• Subject matter expertise in the areas of financial crime, performance management and metrics, business analysis, quality management and training
• Experience across multiple markets, across multiple countries
• Demonstrable business development experience focused on solutions with a significant services component
• Evidenced track record in developing opportunities and selling services to a client base
• Excellent verbal and written communication and presentation skills
• MBA/MSc preferred; BA/BS in relevant field required

Inter-Personal Skills

• Strong proven skills in managing and people leadership
• Outstanding customer facing skills, presenting and selling
• Proven ability to effectively communicate value propositions and influence at all levels of an organization, including C-level executives and decision makers
• Manage client relationships and individual engagements with a strong focus on excellence
• High level of accountability at the individual level; service and support that exceeds client needs
• Self-motivated to strive for professional excellence in all aspects of work
• Willingness and ability to take initiative and learn independently
• Capable of working on multiple overlapping tasks in a fast-paced environment

Technical/Domain Knowledge & Experience

• Excellent understanding of core business domains i.e. Fraud detection, strategy. Operations and data analysis techniques
• Excellent working knowledge of Microsoft Office suite
• Demonstrable knowledge of database functionality and SQL

About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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