Lead Sr. Technician

About the Role

Under indirect supervision, this position is responsible for the daily maintenance operation of the site. You will manage the day-to-day operations of 3 or more employees to ensure maintenance schedules are met efficiently, safely, and in an employee-oriented manner.

Responsibilities

• Manage and perform daily system maintenance and repair of applicable operations as needed.
• Ensure adherence to Company training programs.
• Direct supervision of all daily assignments, including scheduling and supervising mechanics and/or technicians in ground support equipment, facilities, boarding bridge, and/or baggage handling areas.
• Review and monitor personnel assignments, including issuing and completing work orders.
• Coordinate repairs, maintenance, and overhauls with airport and airline staff to minimize customer downtime.
• Manage the daily preventive maintenance program.
• Oversee parts inventory as required.
• Resolve technical issues.
• Maintain daily turnover reports.
• Foster a commitment to quality work, zero defects, and continuous improvement among employees.
• Train, develop, and motivate maintenance site personnel to achieve Company objectives.
• Conduct performance appraisals and disciplinary actions.
• Work according to Company regulations, procedures, and customer requirements.
• Maintain professionalism in appearance, manner, and communications.
• Monitor and ensure conformity with the Company’s Quality program.
• Ensure compliance with OSHA, state, local, and Company safety laws, regulations, and procedures; coordinate safety matters with the Company Safety Officer.
• Maintain site morale and customer satisfaction by prioritizing customer needs and Company interests.
• Perform additional duties or assignments as required by management.

Qualifications

• 5+ years of experience directly related to the applicable position (e.g., GSE, conveyor, bridge).
• 4+ years of direct experience in a GSE Airport shop environment.
• 3+ years of experience mentoring, guiding, and directing employees in a similar job group.
• 3+ years of leadership experience in a related field.
• 3+ years of experience working in a CMMS (Computerized Maintenance Management System).
• Supervisory experience in an Airport environment.
• Knowledge of general workplace safety requirements and procedures.
• OSHA 10 or 30 Certification.

Preferred Qualifications

• Previous work experience in an Airport environment.
• Strong hydraulic/pneumatic troubleshooting experience.
• Associate’s Degree in a related field.
• State and/or ASE certification in automotive and diesel repair or associated field.

Skills

• Ability to accept responsibility and be accountable for actions.
• Strong problem-solving and critical-thinking skills.
• Customer-focused while adhering to company procedures.
• Ability to demonstrate conduct aligned with company values and standards.
• Goal-oriented with a focus on achieving pre-determined results.
• Sound decision-making using available information.
• Ability to build effective relationships with customers and coworkers.
• Organized and systematic in task execution.
• Ability to work inclusively with diverse individuals regardless of race, gender, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, veteran status, medical condition, or job type.
• Strong interpersonal skills to collaborate with a variety of personalities.
• Ability to obtain necessary resources to complete job assignments.
• Ability to identify and correct conditions affecting employee safety.
• Credibility and truthfulness in the workplace.
• Clear and concise oral and written communication skills.
• Ability to work under pressure and meet time constraints.
• Ability to complete assigned training in a timely manner.

Other Requirements

• Must be able to read, write, speak, and understand English.
• Must be able to obtain and maintain an Airport Security badge.
• Must have and maintain a valid driver’s license and be insurable under the Company’s insurance policy.
• Must comply with the ELS Drug and Alcohol policy.

Computer Skills

• Microsoft Office Suite (Word, Excel, PowerPoint).
• Email, scanning, and copying equipment.

Physical Demands

The physical demands of this position vary daily and are not based solely on a single workday.

• Stand: Occasionally (up to 33% of the time).
• Walk: Occasionally (up to 33% of the time).
• Sit: Frequently (33% - 66% of the time).
• Handling/Fingering: Frequently (33% - 66% of the time).
• Reach Outward: Occasionally (up to 33% of the time).
• Reach Above Shoulder: Occasionally (up to 33% of the time).
• Climb/Balance: Infrequently (less than 5% of the time).
• Crawl: Infrequently (less than 5% of the time).
• Squat or Stoop: Infrequently (less than 5% of the time).
• Bend or Kneel: Infrequently (less than 5% of the time).
• Drive: Infrequently (less than 5% of the time).

Lift/Carry

• 10 lbs or less: Occasionally (up to 33% of the time).
• 11-20 lbs: Occasionally (up to 33% of the time).
• 21-50 lbs: Infrequently (less than 5% of the time).
• 51+ lbs: Infrequently (less than 5% of the time).

Push/Pull

• 10 lbs or less: Occasionally (up to 33% of the time).
• 11-20 lbs: Occasionally (up to 33% of the time).
• 21-50 lbs: Infrequently (less than 5% of the time).
• 51+ lbs: Infrequently (less than 5% of the time).

Other physical requirements include near and distance vision and hearing.

Work Environment

Varies between an office environment and all areas located on Airport property. May be exposed to dust, dirt, and noise levels below OSHA minimum requirements.