Lead Technician

About the role

A qualified and self-driven Lead Technician with hands-on experience in fiber optic installation, splicing, troubleshooting, and network restoration. This role involves physically demanding work in varied environments and requires excellent planning, communication, and attention to detail.

Responsibilities

• Perform fiber prep and splicing on cables up to 432ct fiber sheaths, including Type A to D splice cases.
• Operate and maintain fiber optic test and measurement tools including:
  • Fusion Splicer
  • OTDR (Optical Time Domain Reflectometer)
  • Power Meter
  • Light Indicator
• Build and interpret fiber matrix documentation accurately.
• Troubleshoot fiber networks and assist in diagnostics and problem resolution.
• Plan and execute fiber installations and maintenance projects independently.
• Participate in 24/7 on-call rotation for emergency fiber restoration.
• Work safely in tight or elevated spaces (e.g., attics, crawl spaces, utility closets, telco rooms).
• Lift, carry, and transport tools and equipment (up to 75 lbs) across rough terrain and in all weather conditions.
• Follow technical documentation, project blueprints, and customer specifications.

Requirements

• Valid driver’s license with clean driving record (required).
• Minimum of 2–5 years of hands-on experience in fiber optic installation and troubleshooting.
• Proficient in using splicing and testing tools and interpreting fiber network documentation.
• Strong troubleshooting skills and the ability to make independent decisions in the field.
• Certifications in Fiber Optics, Telecommunications, or related fields strongly preferred.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Comfortable working in physically demanding environments and under tight deadlines.
• Willingness to work nights/weekends for emergency restoration as needed.

Skills

• Excellent customer service and communication skills—interacting with clients and project managers effectively.
• Detail-oriented with a commitment to accuracy and compliance.
• Capable of following instructions and standard operating procedures closely.
• Effective team player with strong time management and organization skills.

Working Conditions

• Field-based work requiring physical strength and endurance.
• Exposure to varying weather conditions, construction environments, and confined or elevated spaces.
• May involve extended work hours during on-call periods or project deadlines.

Benefits

• Competitive hourly wage or salary (based on experience)
• Overtime and on-call compensation
• Health, dental, and vision insurance
• Company vehicle and tools provided (if applicable)
• Paid time off and holidays
• Ongoing training and certification opportunities