Lead Services Specialist - Onsite Services

Essential Functions / Responsibilities

• Perform installation and commissioning on drive systems, power systems, automation systems or dynamic positioning systems at customer site locations during ship construction.
• Address troubleshooting activities at site locations during scheduled Port visits or at sea to diagnose problems, determine appropriate resolution, and implement corrective actions.
• Support a wide range of engineering tasks to ensure the technical integrity and proper installation and commissioning of our equipment.
• Develop documentation to execute work (such as commissioning and maintenance procedures), as well as execute customer training.
• Address on-site project management and technical leader duties to resolve customer issues and provide customer satisfaction.
• Identify sales opportunities for service agreements, spare parts, training, and upgrades.
• Provide on call support in response to customer calls for service.
• Assist in the growth and direction of the North American business.
• Provide support to engineering teams working on customer upgrade projects.
• Complete timely service reports and other administrative requirements.
• Perform work on-board vessels within GE and Customer safety guidelines either in shipyards or offshore.
• Provide support during extended hours or overtime during peak periods and emergency circumstances.

Qualifications / Requirements

• Bachelor’s degree or equivalent in Electrical Engineering, Electronics Engineering, or related.
• Three (3) years of experience in AC/DC drive systems in a customer-facing role.
• Work experience to include:
• Three (3) years of experience working with power conversion or system controllers (e.g., PEC, PECe, CDC, RXi, or P80i).
• Three (3) years of experience supporting Low-Voltage (LV) and Medium-Voltage (MV) drive technology to include: LV7000, DC Drives 2100E, SD7000, MV3000 or MV7000.
• Onshore and offshore installation and commissioning project management;
• Motor Control Centers (MCC), or Power Control Centers (PCC);
• Communication protocols including: Ethernet, Profibus, and Modbus;
• Executing performance tests for the complete drive systems including automation and troubleshooting.