Lead Services Specialist - Onsite Services

100% remote position reporting to GE Energy Power Conversion USA Inc. in Houston, TX. Candidate may live anywhere in the continental U.S. Approximately 80% domestic and 5% international travel required to unanticipated customer and project sites. Travel expenses paid by employer.

About the role

Perform installation and commissioning on drive systems, power systems, automation systems, or dynamic positioning systems at customer site locations during ship construction. Address troubleshooting activities at site locations during scheduled port visits or at sea to diagnose problems, determine appropriate resolution, and implement corrective actions. Provide on-call support in response to customer calls for service.

Responsibilities

• Support a wide range of engineering tasks to ensure the technical integrity and proper installation and commissioning of equipment.
• Develop documentation to execute work (such as commissioning and maintenance procedures) and execute customer training.
• Address on-site project management and technical leader duties to resolve customer issues and provide customer satisfaction.
• Identify sales opportunities for service agreements, spare parts, training, and upgrades.
• Assist in the growth and direction of the North American business.
• Provide support to engineering teams working on customer upgrade projects.
• Complete timely service reports and other administrative requirements.
• Perform work on-board vessels within GE and customer safety guidelines either in shipyards or offshore.
• Provide support during extended hours or overtime during peak periods and emergency circumstances.

Requirements

• Bachelor’s degree or equivalent in Electrical Engineering, Electronics Engineering, Mechanical Engineering, or related field.
• Three years of experience in AC/DC drive systems in a customer-facing role.
• Three years of experience working with power conversion or system controllers (e.g., PEC, PECe, CDC, RXi, or P80i).
• Three years of experience supporting Low-Voltage (LV) and Medium-Voltage (MV) drive technology including: LV7000, DC Drives 2100E, SD7000, MV3000, or MV7000.
• Experience with onshore and offshore installation and commissioning project management.
• Experience with Motor Control Centers (MCC) or Power Control Centers (PCC).
• Experience with communication protocols including: Ethernet, Profibus, and Modbus.
• Experience executing performance tests for complete drive systems including automation and troubleshooting.
• Any and all experience may be gained concurrently.

Benefits

• Professional development and challenging careers.
• Competitive compensation.