Lead Service Specialist

Essential Job Responsibilities

• Assign production tasks to team members
• Work independently on production assignments, often at a satellite copy center without direct supervision
• Ensure all projects have been properly completed and quality checked
• Work to resolve work issues or complaints such as: lost parcel, damaged package, untimely deliveries
• Aid management with training new hires on all processes
• Perform other duties as assigned, including mail, distribution services, copy, print, records, facilities, reception, hospitality services

Qualifications & Requirements

• High School Diploma or GED
• Minimum of 2 years work experience, preferably in a mail or production, copy, print or scanning environment
• Ability to lead others in a professional manner
• Strong written and verbal communication skills with ability to resolve complaints
• Ability to multitask with attention to detail
• Working knowledge of MS Word, Excel and Outlook
• Ability to lift or move 40 lbs. or greater
• Ability to walk, bend, kneel, stand or sit for an extended period of time

Compensation

The Compensation range for this role is up to $25.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

About the Role

We are seeking a professional and customer service focused Service Specialist to join the Opensity Solutions team at our law firm client's downtown office.