Lead Repair Operator

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

About the role

As a Repair Operator Lead, you are a critical function of our pooling operation. You will repair damaged containers to be put back into inventory to be utilized for our customers. This role will also entail driving a forklift to act on inventory management and support our team’s operation from a repair and scrap determination standpoint.

Responsibilities

• Safety and Compliance
  • Adhere to all safety protocols and guidelines while operating tools.
  • Maintain awareness of pedestrian and vehicle traffic in the work area.
  • Wear appropriate Personal Protective Equipment daily.
  • Report any safety hazards or concerns to supervisors immediately.
• Repairing Containers
  • Repair containers and lids in accordance with our quality assurance specifications and then place them back into washable inventory.
• Documentation of Processes
  • Following scrap or repair, document the container into the appropriate database.
• Quality Assurance Support
  • Assist the QA lead to complete collection inspections through forklift support and provide guidance on repairable/scrap containers.
  • Partner with the compliance team by attending quality meetings when necessary.
• Inventory Management
  • Manage daily storage of Awaiting Repair and Awaiting Teardown (or Scrap) containers.
  • Support the shipment of scrap loads.
  • Conduct weekly counts of non-SKU inventory items (container feet, bolts, gaskets, plastic injection welding material, etc.).
• Repair Process Leadership
  • Serve as the site subject matter expert for container repair standards and best practices.
  • Provide day-to-day guidance to team members regarding repair quality requirements and scrap determination criteria.
  • Train and onboard new repair operators and temporary personnel on repair processes, safety requirements, and quality expectations.
  • Support continuous improvement initiatives by identifying opportunities to improve repair quality, efficiency, and inventory recovery.
  • Partner with Operations and Quality teams to promote compliance with repair specifications and operational standards.
  • Assist in monitoring repair quality and escalating recurring issues to site leadership.

Requirements

• Technical and maintenance expertise of relevant tools (e.g., drill, drader gun, ratchet, hammer, screwdriver).
• Ability to work independently and as part of a team.
• Ability to direct team members to ensure process efficiency.
• Strong understanding of safety regulations and procedures relevant to forklift operations as well as when utilizing power tools.
• Ability to transport containers that weigh 225 lbs through use of a pallet jack.
• Demonstrated expertise in container repair processes and quality standards.
• Ability to train, coach, and provide work direction to peers and temporary personnel.
• Strong communication and problem-solving skills.
• Proven ability to influence operational performance through technical expertise and quality leadership.

Skills

• Observation skills
• Attention to detail
• Critical thinking/problem solving
• Time management
• Ability to work flexibly in an ever-changing environment
• Willingness to learn

Schedule

1st shift - Monday-Friday, 6:00 AM – 2:30 PM.

Benefits

• Competitive pay with biweekly direct deposit options.
• Full benefits available on your first day (Medical, Dental, Vision).
• Accrued paid time off available for use after 90 days of employment.
• Free company-paid vision, short-term disability, and life insurance.
• Free company-provided PPE and safety equipment.
• 401k with company match (up to 4%).
• Tuition reimbursement, profit sharing, wellness incentives, accident and hospital insurance, and more.