Lead Receptionist

GENERAL STATEMENT OF DUTIES

This job description is an addendum to the Receptionist job description. Under the direct supervision of the Clinic Manager, the Lead Receptionist takes a leadership role in the department, acting as a trainer, resource and mentor for other receptionists and staff.

GENERAL DUTIES

• Demonstrates advanced skills in the use of the EMR; can teach EMR skills in all areas of practice.
• Provide back-up support for the receptionist team.
• Aid in the training and supervision of assigned receptionist staff.
• Work collaboratively with clinic staff on programs to improve patient outcomes.
• Aid in organizing and participating in quality improvement activities to improve systems/services.
• Evaluate situations that may lead to errors or miscommunication and know how to correctly intervene and report.
• Perform other administrative tasks and clinical care as assigned by the Clinic Manager.
• Aid receptionist staff with issues, training, education, and mentoring.
• Verify insurance and demographics with patient and collect any co-pay or balance due.
• Run eligibility for upcoming appointments and complete confirmation calls within two days of the scheduled appointment.
• Answer patient questions and concerns regarding billing.
• Collect and post payments according to patient accounts for co-pays and cash payments.

PAY

The expected salary range for this position is $23.00-26.00 per hour.