Receptionist

About the role

Our client is a healthcare organization seeking a dependable and customer-focused professional to support its Information Desk. This role is responsible for managing incoming communications, assisting patients and visitors, coordinating internal notifications, and responding to time-sensitive situations throughout the facility. Located in North Nashville, TN, the position is a contract-to-hire opportunity with an immediate need.

Responsibilities

• Answer and route incoming calls to the appropriate departments or personnel while providing helpful and professional customer service.
• Manage both routine and urgent communications, including paging staff and escalating emergency calls appropriately.
• Monitor emergency communication systems, including fire and medical emergency alarm panels, and initiate the appropriate notification procedures.
• Use email and internal communication platforms to relay important information to staff and designated contacts.
• Access internal systems and resources to obtain patient-related information, schedules, and other information needed to assist callers and visitors.
• Prepare and distribute daily physician service and coverage information to appropriate departments.
• Use company-issued mobile communication devices to contact staff and coordinate responses.
• Receive requests from departments throughout the facility and connect them with the appropriate personnel.
• Participate in emergency response procedures and assist with communications during code situations.
• Initiate staff call trees when required for emergency events, inspections, or other time-sensitive situations.
• Provide clear directions and general assistance to patients, visitors, vendors, delivery personnel, and other individuals accessing the facility.
• Maintain accurate records of emergency calls, overhead pages, electronic notifications, and other communications.
• Assist with requests involving regulatory personnel, media, volunteers, family members, and other visitors while following established procedures.
• Communicate with law enforcement, correctional personnel, and security contacts when matters involving patients or facility security require coordination.
• Process physician requests related to on-call coverage and communicate updates to the appropriate internal contacts.
• Maintain accurate desk records, directories, schedules, and reference information.
• Handle multiple calls, requests, notifications, and competing priorities simultaneously while remaining calm and professional.

Qualifications

• High school diploma or equivalent required.
• Previous receptionist, switchboard, call center, customer service, or healthcare experience preferred.
• Strong verbal communication and interpersonal skills.
• Professional and welcoming approach when interacting with patients, visitors, staff, and callers.
• Comfortable handling a high volume of incoming calls while maintaining accuracy and attention to detail.
• Basic computer skills and the ability to learn and navigate multiple systems.
• Ability to quickly locate and communicate information using internal resources.
• Strong multitasking and organizational abilities.
• Comfortable handling urgent or emergency communications in a calm and professional manner.
• Healthcare phone, switchboard, paging, or telecommunications experience is a plus.

Benefits

• Medical, dental, vision, and 401(k) eligibility.
• Opportunity to gain experience in a healthcare environment.
• Variety of responsibilities beyond traditional reception duties.
• High level of interaction with patients, visitors, and healthcare professionals.
• Opportunity for long-term employment through the contract-to-hire structure.
• Collaborative, fast-paced work environment.

Pay

$18-20/hour

Schedule

Full-Time, On-Site; Monday–Friday plus every other weekend.