Receptionist

Job Summary

Copeland Insurance Group has been serving Americans since 1964, providing a variety of insurance coverage options. They are a proud member of the Integrity Family of Companies.

Primary Responsibilities

• Answer & direct calls on a fast-paced multi-line phone system.
• Manage client databases & update client information accordingly.
• Aid in report & document preparation.
• Provide excellent customer service.
• Communicate effectively & professionally in person, over the phone, & in writing with customers, agents, carriers, supervisors, & co-workers.
• Support agents & team in day-to-day operations.
• Identify, troubleshoot, & resolve operational issues quickly.

Primary Skills & Requirements

• Self-motivated
• Critical thinking
• Flexibility to adapt to changing business operations
• Excellent customer service skills
• Excellent interpersonal skills
• Demonstrated excellent oral and written communication skills
• Ability to represent the company in a professional and positive manner
• Ability to multi-task & operate in a fast-paced environment
• Ability to work independently & as part of a team
• Strong organizational skills
• Proficiency with Microsoft Office, Excel
• Willingness to expand knowledge, learn new skills & take on new tasks
• High attention to detail, accuracy & confidentiality
• Bi-lingual a plus

About Integrity

Integrity is one of the nation's leading independent distributors of life, health, and wealth insurance products. They embrace a broad and innovative approach to serving agents and clients. Integrity is driven by a singular purpose: to help people protect their life, health, and wealth so they can prepare for the good days ahead. Integrity offers its people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone, or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide.

Why Join Integrity?

• Proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily.
• Hyper-growth company with tons of professional opportunities for you to accelerate your career.
• Competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

Equal Opportunity Employer

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.