Lead Receptionist

About the role

Responsible for leading the reception area and serving the needs of residents, visitors, and staff by offering information and assistance in a friendly, efficient, and courteous manner.

Greets all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff.

May sort, deliver and collect incoming/outgoing community and resident mail, and may be asked to do basic office/clerical functions, and maintain visitor logs.

May also respond to resident emergencies by calling appropriate internal and external parties based on community protocol.

Responsibilities

• Leading the reception area and serving the needs of residents, visitors, and staff
• Greets all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff
• Sorts, delivers and collects incoming/outgoing community and resident mail
• Maintains visitor logs
• Responds to resident emergencies by calling appropriate internal and external parties based on community protocol

Requirements

• High school diploma or general education degree (GED)
• Minimum of one to two years related experience and/or training

Qualifications

• Basic computer skills
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks

Skills

• Customer service orientation
• Attention to detail
• Organizational skills

Benefits

• Full suite of health insurance, life insurance and retirement plans
• Medical, Dental, Vision insurance
• 401(k) plan
• Company provided life insurance
• Adoption benefit
• Disability (short and long term)
• Flexible Spending Accounts
• Health Savings Account
• Optional life and dependent life insurance
• Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan

Pay

Base pay in range will be determined by applicant’s skills and experience. Role is also eligible for team based bonus opportunities.

Schedule

Wednesday through Sunday 9:00 am - 5:00 pm. Part And Full Time

Payroll Information

• Temporary associates are not benefits eligible but may participate in the company’s 401(k) program

Brookdale

• Gracious hospitality and neighborliness for our residents and families.
• Home-like feel and all-around comfort for residents and visiting family members.
• Entertaining events and gatherings so our residents can find connections in groups and 1:1 settings.
• Industry leader in clinical care.
• Nationwide company with 589 communities as of November 30, 2025, offering many opportunities to grow and learn as a sales professional.
• Extensive corporate support including a robust training program.

Equal Opportunity Employer

Brookdale is an equal opportunity employer and a drug-free workplace.