Lead Product Manager - Salesforce Service Cloud

You Will

• Oversee and support end-to-end product delivery of the Disney Parks Experiences, Product & Pricing Platforms, Salesforce Service Cloud and integrated applications go-to-market activities
• Communicate changes in strategic direction or priority shifts to executive leadership
• Sustainment activities for the supported applications
• Use insights from user research, focus groups, and behavioral analytics for data-driven user story creation and prioritization
• Translate product concepts into user stories, acceptance criteria, epics, and test cases that will move improvement features to market
• Consult as a Jira expert to all teams to clearly communicate workflows and organization
• Represent the sellable product & pricing roadmap, considering input from key stakeholders and being mindful of continued innovation across the company

You Have

• Must have 7+ years of experience working in product management within a large and matrix organization
• Strong experience with development methodologies, notably Scrum and Agile
• At least 2 years of experience as a Lead PM
• Salesforce Service Cloud experience strongly preferred
• Demonstrated leadership in building experiences and capabilities that progress teams and platforms forward in an industry
• Experience identifying and addressing technical, financial, and operational issues in an enterprise organization
• Comfortable working with distributed teams with varying/flexible work hours

The hiring range for this position in Orlando is $148,300.00-$180,000.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.