Lead Patient Care Coordinator

About the role

Located in one of the most beautiful regions in the United States, St. Helena Hospital was founded in 1878 and has a rich history of innovative medical care. We are comprised of a 151-bed hospital, emergency department and medical offices with centers of excellence in specialty care, including Adventist Heart and Vascular Institute, Coon Joint Replacement Institute, Martin-O'Neil Cancer Center and Behavioral Health units.

Responsibilities

• Greets, receives and escorts patients/visitors, and notifies necessary personnel of their arrival.
• Answers multiple phone lines and intercom.
• Processes complaints/requests as needed.
• Receives, interprets, verifies and processes physicians' orders.
• Admits/discharges daily patients and creates charts.
• Provides clerical support for departmental meetings, projects and activities as needed.
• Serves as a point of contact for patients and visitors.
• Registers/pre-registers patients.
• Aids in the establishment and maintenance of inventory control.
• Schedules patients examination requests as requested.
• Coordinates health information storage and filing for the department.
• Completes and forwards all required information, charts, records, documents and/or films as requested.
• Maintains department records, reports, statistics.
• Supervises all filing activities for department.
• Orders and maintains office supplies and equipment.
• Identifies current status of patient's insurance, as well as range of benefits.
• Provides appropriate forms to billing and other departments.
• Assists with maintenance of healthcare facility forms.
• Performs various confidential clerical duties including, but not limited to data entry, obtaining patient's signature for needed documents and/or consents forms, filing and answering phones.
• Helps schedule patient appointments.
• Obtains all necessary billing, insurance and other demographic information.
• Informs patients of any preparations needed for examination, and reminds them of their preparations at time of appointment confirmation.
• Obtains all necessary billing, insurance and other demographic information.
• Digitizes films from prior studies.
• Receives payment from attorneys for copying health information files, films or creating CDs.
• Collaborates with other departments to ensure smooth patient flow.
• Coordinates the storage of health information files, films, etc., in the assigned storage area.
• Assists in scheduling appointments and making reservations for departmental needs such as classes, programs and in-services.
• Keeps waiting rooms neat, clean and organized.
• Communicates with those waiting.
• Maintains communication with patients regarding their care and treatment plans.
• Makes rounds to monitor panels for alarms and reports to appropriate department.
• Provides coverage and/or assistance when necessary to maintain quality standards of the department.
• Compiles information for reports, manuals, handouts and meetings as needed.
• Performs other job-related duties as assigned.

Requirements

• Education and Work Experience: High School Education/GED or equivalent: Preferred
  Associate’s/Technical Degree in business, healthcare or computer science or equivalent combination of education/related experience: Preferred
  Five years' relevant experience: Preferred

Qualifications

• High school diploma or equivalent.
• Experience in a healthcare setting preferred.
• Excellent customer service skills.
• Strong organizational and administrative skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Knowledge of medical terminology and procedures.
• Basic computer skills, including proficiency in Microsoft Office applications.
• Ability to communicate effectively with patients, families, and other healthcare professionals.
• Ability to handle sensitive and confidential information.

Skills

• Excellent interpersonal and communication skills.
• Proficiency in Microsoft Office Suite.
• Strong organizational and time management skills.
• Ability to prioritize tasks and meet deadlines.
• Attention to detail.
• Ability to work in a fast-paced environment.

Benefits

Adventist Health offers a comprehensive benefits package that includes:

• Health Insurance
• Retirement Savings Plan
• Employee Assistance Program
• Flexible Spending Accounts
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• Voluntary Benefits

Pay

The estimated base pay for this position is $25.89 to $33.78 per hour.

Schedule

This position is full-time and works a 10-hour shift.

About Us

Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.