Lead Patient Account Registrar

Department: Therapy
Location: 7435 W Talcott Ave, Chicago, IL 60631

Schedule

Clinic is open from 6:45am–6:00pm (8-hour shift). The candidate will be expected to work within those hours with the requirement to work until 6pm twice a week.

Responsibilities

• Ensure smooth patient flow, quality registration, and maximum Point of Service patient collections.
• Provide outstanding customer service in the assigned area of responsibility.
• Coordinate break and lunch times to ensure coverage needs are met and applicable employees receive a lunch break.
• Assist Supervisor in managing fluctuations in volume by requesting reinforcements if volumes are high and flexing staff if volume is low to meet productivity expectations.
• Maintain knowledge of all duties within the department and serve as a resource for other employees on policies and procedures.
• Under the Supervisor’s direction, take the lead in assuring compliance and completion of all daily duties within the department.
• Set an example in exemplary customer service and professional conduct with patients, visitors, physicians, other departments, management, and department employees.

Qualifications

• High School Diploma or equivalent required.
• Extensive knowledge of Patient Access required; Certified Healthcare Access Associate (CHAA) preferred.
• Exceptional interpersonal and organizational skills.
• Demonstrated leadership and management abilities.
• Extremely high degree of attention to detail.
• Good written and verbal communication skills.
• Ability to prioritize tasks effectively.
• Good analytical and problem-solving skills.
• Proficiency in Microsoft Word and Excel.
• Ability to effectively manage multiple demands and function well under pressure.

Pay

A reasonable compensation estimate for this role is $17.01 to $24.16 per hour. The exact starting compensation will be determined based on factors such as skillset, years of applicable experience, education, credentials, and licensure.

Benefits

• Paid time off.
• 401K retirement plan.
• Medical, dental, and vision coverage.
• Tuition reimbursement.
• Additional voluntary benefit options.

Our Total Rewards package allows employees to tailor benefits according to their individual needs. Learn more at Prime Healthcare Benefits.