Patient Account Lead
About the role
The Patient Account Lead is responsible for leading and training associates on department specific processes and procedures, including individual training and group training. This position is responsible for assigning work flow assignments to staff, and development of associates and training materials and for on-going updating of training materials. Assists with the development of policies and procedures surrounding posting. Responsible for cultivating strong partnerships with team members and leaders both within the department and across all departments of revenue management. Responsible for maintaining customer and patient satisfaction.
Responsibilities
- Leading and training associates on department specific processes and procedures
- Assigning work flow assignments to staff
- Developing associates and training materials
- On-going updating of training materials
- Assisting with the development of policies and procedures surrounding posting
- Cultivating strong partnerships with team members and leaders
- Maintaining customer and patient satisfaction
Requirements
- 2 Years Healthcare revenue cycle experience required
- 2 Years Experience with Healthcare billing systems required
- Proficient in Microsoft computer applications
Qualifications
- High School Diploma or GED Required
Skills
- Strong communication and interpersonal skills
- Ability to manage multiple tasks and prioritize responsibilities
- Excellent organizational and problem-solving skills
Benefits
- Comprehensive benefits package including medical, prescription drug, dental, vision plans, life insurance, paid time off, tuition reimbursement, retirement plan benefits, etc.
Pay
$20.73 - $35.17 /hour
Schedule
Monday-Friday 8:30am-5:00pm
Physical Requirements
Sedentary work -(prolonged periods of sitting and exert up to 10lbs force occasionally)