Patient Account Lead

About the Role

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.

BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit, including $410.6 million in charity care and other financial assistance to ensure medical care regardless of ability to pay. Additional community benefits include research, emergency preparedness, regional health care safety net services, health literacy, community outreach, community health programs, and regional economic development.

BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.

Role Purpose

The Patient Accounting Lead is responsible for providing assistance to internal and external customers in support of revenue cycle financial systems. This position ensures that multi-facility revenue is accurate and meets the compliance standards of regulatory payors, as well as the efficient operation of all revenue cycle functions, including cash posting, billing, and accounts receivable.

Responsibilities

• Resolves escalated problems through coordinated efforts with team members, clinical departments, and revenue cycle leadership; analyzes data and manages reporting functions; addresses internal and external questions regarding revenue, cash reconciliation, and claims corrections.
• Utilizes thorough understanding of the revenue cycle to provide enhanced business process flows and develop solutions.
• Provides expertise in patient accounts related to third-party billing, customer service responses, charge entry, payment processing, and reconciliation.
• Facilitates payor meetings; escalates payor issues among various revenue management departments for remediation efforts.
• Provides training to various functions and departments; performs accounts receivable projects and conducts audit activities for the revenue cycle.

Requirements

• High School Diploma or GED
• 2-5 years of experience

Preferred Qualifications

• Associate's Degree

Schedule

8:00 AM – 5:00 PM, in-office, no weekends or holidays

Benefits

• Comprehensive medical, dental, vision, life insurance, and legal services available the first day of the month after hire
• Disability insurance paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on the first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combining vacation, sick days, holidays, and personal time
• Adoption assistance

Not all benefits apply to all jobs.