Lead Patient Access Services

About the role

Lead Patient Access Services at Houston Methodist. This position is non-exempt and requires a combination of education, experience, and skills.

Qualifications

• Education: High School diploma or equivalent, some college preferred.
• Experience: Four years of experience in patient access services relevant jobs such as registration, scheduling, insurance verification, etc.

Skills and Abilities

• Demonstrates the skills and competencies necessary to safely perform the assigned job.
• Sufficient proficiency in speaking, reading, and writing the English language.
• Effective communication with patients, physicians, family members, and co-workers.
• Independent and team-oriented work style.
• Handling challenging/difficult procedures and situations.
• Basic computer knowledge; operates multiple computer systems to include, Hospital Information Systems and Office software.
• Strong interpersonal, teamwork, and leadership skills.
• Professional handling of exposure to confidential/sensitive information.
• Ability to work under pressure and balance many competing priorities.
• Comprehensive knowledge of patient access protocols and hospital policies and procedures.

Essential Functions

• People Essential Functions:
• Promotes a positive work environment and leads the team to be dynamic and a focused work unit.
• Serves as preceptor, mentor, and resource to less experienced staff.
• Role models healthy work relationships, mitigating conflict and leading problem-solving efforts.
• Recommends initiatives to improve department scores for employee engagement.
• Service Essential Functions:
• Coordinates and performs routine duties associated with department functions and services.
• Maintains timelines for follow up and prioritization of department projects and tasks.
• Prepares and shares regular reports on the changes, as appropriate.
• Performs the various patient access duties specific to the workgroup, i.e., registration, insurance verification, scheduling, etc., as assigned.
• Identifies/anticipates potential customer problems and resolves visitor and/or patient issues with highest level of customer service, professionalism, and compassion.
• Troubleshoots and resolves, as appropriate, patient/team member/system issues or errors.
• Serves as liaison between team members, management, physicians and their offices, insurance providers, and others, resolving routine matters for the assigned area/shift, escalating to management as needed.
• Maintains patient and family privacy rights and maintains confidentiality of patient records and computer security codes, as well as protects the integrity of privileged information.
• Assists with implementation and education of department-based initiatives, standards of practice and protocols.
• Participates in department quality improvement processes. Develops skills of team members and continually assists with improving skills, performance and outcomes. Contributes towards improving department/practice quality and safety scores.
• Finance Essential Functions:
• Ensures reconciling/auditing of patient data through the various reporting tools is accurately documented and completed.
• Captures and documents financial transactions.
• Monitors staffing and recommends adjustment in staff work assignments and schedules to support fluctuations in work volumes and ensure efficient labor cost utilization; minimizes team incidental overtime.
• Reviews team member’s timecards for accuracy and management approval as directed.
• Utilizes own time efficiently and helps other team members.
• Maintains supplies/resources and orders, as necessary.
• Growth/Innovation Essential Functions:
• Identifies innovative solutions for process improvement to make processes work better for patients, visitors, and department.
• Fosters a positive and constructive teaching environment by engaging co-workers in learning opportunities that are valuable and in alignment with business objectives.
• Seeks continuous professional development opportunities to expand learning beyond baseline competencies with a focus on continual development.
• Completes and updates the My Development Plan on an on-going basis.
• Ensures own career discussions occur with appropriate management.

Supplemental Requirements

• Work Attire: Business professional, uniform, scrubs, or other (department approved).
• On Call*: Yes
• May require travel within the Houston Metropolitan area: Yes
• May require travel outside Houston Metropolitan area: No

Company Profile

Houston Methodist is one of the nation’s leading health systems and academic medical centers. The health system consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the Texas Medical Center, seven community hospitals and one long-term acute care hospital throughout the Greater Houston metropolitan area. Houston Methodist also includes a research institute; a comprehensive residency program; international patient services; freestanding comprehensive care clinics, emergency care and imaging centers; and outpatient facilities. Come lead with us!

Houston Methodist is an Equal Opportunity Employer.