Lead Patient Access Services

About the role

The Lead Patient Access Services position at Houston Methodist is responsible for coordinating and performing routine duties associated with department functions and services. This role requires a minimum of four years of experience in patient access services, including registration, insurance verification, and scheduling.

Responsibilities

• Serves as preceptor, mentor, and resource to less experienced staff.
• Orients, guides, and mentors team members to help build confidence and competency in skills, knowledge, and abilities for various department tasks.
• Role models effective communication skills, assisting in their development of such skills.
• Coordinates staff schedules, as appropriate, to provide daily staff coverage to promote/maintain smooth department operations.
• Coordinates and performs routine duties associated with department functions and services.
• Maintains timelines for follow up and prioritization of department projects and tasks.
• Prepares and shares regular reports on the changes, as appropriate.
• Performs the various patient access duties specific to the workgroup, i.e., registration, insurance verification, scheduling, etc., as assigned.
• Identifies/anticipates potential customer problems and resolves visitor and/or patient issues with highest level of customer service, professionalism, and compassion.
• Troubleshoots and resolves, as appropriate, patient/team member/system issues or errors.
• Serves as liaison between team members, management, physicians and their offices, insurance providers, and others, resolving routine matters for the assigned area/shift, escalating to management as needed.
• Maintains confidentiality of patient records and computer security codes, as well as protects the integrity of privileged information.
• Assists with implementation and education of department-based initiatives, standards of practice and protocols.
• Participates in department quality improvement processes. Develops skills of team members and continually assists with improving skills, performance and outcomes. Contributes towards improving department/practice quality and safety scores.
• Ensures reconciling/auditing of patient data through the various reporting tools is accurately documented and completed.
• Monitors staffing and recommends adjustment in staff work assignments and schedules to support fluctuations in work volumes and ensure efficient labor cost utilization; minimizes team incidental overtime.
• Maintains supplies/resources and orders, as necessary.
• Identifies innovative solutions for process improvement to make processes work better for patients, visitors, and department.
• Fosters a positive and constructive teaching environment by engaging co-workers in learning opportunities that are valuable and in alignment with business objectives.
• Completes and updates the My Development Plan on an on-going basis. Ensures own career discussions occur with appropriate management.

Qualifications

• Education: High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.). Some college preferred.
• Experience: Four years of experience in patient access services relevant jobs such as registration, scheduling, insurance verification, etc.
• Skills and Abilities: Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations. Demonstrates sound judgment and executes above average patient access functional skills. Demonstrates a learning attitude toward solving problems, using good reasoning and judgment in a high stress environment. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities. Demonstrates professional handling of exposure to confidential/sensitive information