Lead Patient Access Services

About the role

The Lead Patient Access Services position at Corporate At Houston Methodist is responsible for providing administrative support to the department while executing daily operations and performing duties of other staff such as registration, scheduling, insurance verification, etc.

Responsibilities

• Assists in organizing work schedules and assignments
• Conducts quality assurance audits
• Trains and mentors staff
• Provides feedback to manager on developmental needs
• Participates in the development of staff
• Leads and regularly performs special projects
• Collects/analyzes/reports on data

Qualifications

• Education: High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.). Some college preferred
• Experience: Four years of experience in patient access services relevant jobs such as registration, scheduling, insurance verification, etc.

Skills and Abilities

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Capable of handling challenging/difficult procedures and situations
• Possesses basic computer knowledge; operates multiple computer systems to include, Hospital Information Systems and Office software
• Exhibits strong interpersonal, teamwork and leadership skills with all levels of the healthcare team and assures delivery of excellent customer service to all patients, visitors, physicians, and co-workers
• Adapts to multiple ongoing priorities with minimal supervision, including organizing workflow and actively participating in problem-solving
• Strong analytical skills
• Demonstrates a learning attitude toward solving problems, using good reasoning and judgment in a high stress environment
• Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities
• Demonstrates professional handling of exposure to confidential/sensitive information
• Adapts to multiple ongoing priorities with minimal supervision, including organizing workflow and actively participating in problem-solving
• Ensures own career discussions occur with appropriate management

Benefits

This position requires considerable experience, skill and knowledge of the organization's policies and practices, operating a personal computer, and utilizing software applications for word processing and databases.

Pay

Non-exempt FLSA STATUS

Schedule

Flexibility to work in an on-call rotation, serving as point of contact after hours.