Lead Patient Access Services

About the role

The Lead Patient Access Services position at Houston Methodist is responsible for providing administrative support to the department while executing daily operations and performing duties of other staff such as registration, scheduling, insurance verification, etc.

Responsibilities

• Assists in organizing work schedules and assignments
• Conducts quality assurance audits
• Trains and mentors staff
• Provides feedback to manager on developmental needs
• Participates in the development of staff
• Leads and regularly performs special projects
• Collects/analyzes/reports on data

Qualifications

• High School diploma or equivalent education
• Four years of experience in patient access services relevant jobs such as registration, scheduling, insurance verification, etc.

Skills and Abilities

• Demonstrates the skills and competencies necessary to safely perform the assigned job
• Sufficient proficiency in speaking, reading, and writing the English language
• Effective communication with patients, physicians, family members and co-workers
• Independent and team-oriented work style
• Handling challenging/difficult procedures and situations
• Sound judgment and execution of patient access functional skills
• Basic computer knowledge; operates multiple computer systems to include, Hospital Information Systems and Office software
• Strong interpersonal, teamwork and leadership skills
• Adapts to multiple ongoing priorities with minimal supervision
• Professional demeanor
• Strong analytical skills
• Positive attitude and multi-tasking abilities
• Professional handling of confidential/sensitive information
• Ability to work under pressure and balance many competing priorities
• Comprehensive knowledge of patient access protocols and hospital policies and procedures

Benefits

This position may work in an on-call rotation, serving as point of contact after hours.

Pay

Non-exempt

Schedule

Day