Lead Patient Access Representative - ED - Hospital of the University of Pennsylvania - FT Nights

Summary

Facilitates and monitors the registration and flow of patients throughout the registration process. Provides assistance to staff to ensure compliance with hospital and departmental policy and procedures. Assists the Supervisor, Patient Access with training, staffing, quality assurance process and other duties as assigned. Acts as the lead initial departmental contact for staff, patients and visitors for the health system.

Responsibilities

• Performs and is responsible for the day-to-day operations of the registration processes within the department in the Supervisor’s absence
• Reports process, staffing issues and trends to the Supervisor when applicable
• Aid in staff scheduling, training and the quality assurance process on a regular basis
• Acts as a liaison between staff and Supervisor and other hospital departments to ensure all processes result in a seamless transition/experience for patients
• Ensures departmental staff are following proper registration protocols which include regulatory compliance
• Aid the department in achieving and maintaining the Hospital’s Candidate for Billing (CFB) daily goal
• Leads by examples
• Exemplifies customer service at all times
• Performs all duties of a Patient Service Representative as defined in the PSR job description

Requirements

• H.S. Diploma/GED
• 3+ years hospital or practice revenue cycle setting

Qualifications

• Equivalent Experience

Skills

• Customer Service
• Teamwork
• Problem Solving

Benefits

• Competitive Benefits
• Career Growth Opportunities
• Tuition Assistance at University of Pennsylvania!

Pay

• 1.0 FTE (40 hrs per wk), Nights 8p - 7a, 10-hour shifts (4)

Schedule

• Nights 8p - 7a, 10-hour shifts (4)