Patient Access Lead | Patient Access | Full-Time | Nights 630P-3A

Responsibilities

• Oversees patient account counseling teams to ensure accurate and timely billing operations.
• Collaborates with healthcare providers and insurers to resolve billing discrepancies.
• Guides patients through billing inquiries and payment options to enhance customer satisfaction.
• Manages account reconciliation and monitors outstanding balances.
• Supports efficient collections and ensures compliance with policies.
• Assists in training counseling staff and implementing compliance initiatives.
• Reviews account documentation and collaborates with finance and clinical departments.

Qualifications

• High school diploma or equivalent.
• 5+ years of experience in patient financial services with leadership responsibilities.
• Proven ability to manage and mentor counseling teams.
• Expertise in billing processes, insurance verification, and payment resolution.
• Strong skills in compliance and regulatory requirements.
• Experience in implementing process improvements and staff training.