Lead, Patient Access-NHC Patient Access Associates

About the role

Under the direction of the Patient Access Supervisor, this position is responsible for on-going training of staff with policies, procedures, and department functions for all the Patient Access areas. Provides technical leadership and guidance to the Patient Access Associates.

Responsibilities

• Oversee daily workflow, completion of work, and provide support in problem resolution and identification
• Provide guidance on pre-registration, admissions, insurance verification, authorizations, pre-certification, collection of patient payments prior to services, and financial screening for EPCHD programs
• Perform duties of the Patient Access Associate as necessary

Required Skills

• Effective written and verbal communication skills
• Knowledge of medical terminology and familiarity with ICD9 coding
• Ability to maintain an efficient day-to-day workflow within a constantly changing environment
• Demonstrated ability to lead and motivate associates
• Ability to identify priorities and perform independently due to de-centralization of admission areas
• Ability to work with diverse personalities and conflicting requests
• Remain current on insurance payers and Medicare requirements for admission and ancillary services
• Ability to work in challenging situations, i.e. interpersonal conflicts, staff shortages
• Ability to deal tactfully with Associates, patients, visitors and the general public
• PC experience with Microsoft Word, Excel, and graphics
• Bilingual English/Spanish required

Qualifications

Work Experience: Two years healthcare admitting experience or work experience in a related healthcare, business, or finance position.

Education and Training: High school education or GED; some college preferred.