Lead Paralegal

About the role

Lead Paralegals own attorney relationships, client communications, and the smooth progression of cases from sign‑up to resolution. You’ll be the primary point of contact for both firms and clients, coordinating with the broader Legal Ops team to keep every case moving efficiently while ensuring the client experience is exceptional. You’ll provide regular updates, anticipate and remove bottlenecks, and ensure attorneys always have case information at their fingertips.

Responsibilities

• Serve as the primary liaison between Finch, attorneys, and clients
• Maintain proactive communication with clients throughout treatment and the case lifecycle
• Provide detailed case status reports and updates to attorneys and firms
• Work with case managers, intake specialists, and demand reviewers to coordinate case progress
• Identify and resolve delays or issues before they affect outcomes

Requirements

• 10+ years of paralegal experience, ideally in personal injury or high‑volume plaintiff work
• Bilingual in Spanish and English (preferred)
• Highly organized, detail‑oriented, and proactive in communication
• Ability to build trust quickly with attorneys and clients alike
• Understand the importance of both client experience and case velocity

Schedule

Able to work Central (CST) hours to support client needs

Benefits

• 100% coverage for health, dental, and vision
• 401(k) retirement plan
• In‑office snacks, drinks, and daily team lunch and dinners
• Flexible PTO (we trust you to take the time you need)

Pay

$85,000 – $125,000 annual salary + equity