Lead Optometric Technician

Store #: 00T021 Eyecare Specialties, Warrensburg – Full-Time

About the Role

Partner with the Managing Doctor (OD) to ensure all patients receive the highest quality optometric care. Provide an unsurpassed patient experience by seamlessly linking the doctor and other primary care functions. This role supports clinical operations, patient flow, and optical services within a practice that is part of TeamVision, a Management Service Organization within EssilorLuxottica, a global leader in eye care and optical products.

Responsibilities

• Train and certify all newly hired doctor’s office associates
• Observe and coach on quality of assessment
• Provide scheduling feedback to the Practice Manager to maintain patient flow with minimal delays
• Aid opticians by demonstrating product knowledge and recommending vision solutions that meet lifestyle needs
• Utilize clinical and product knowledge to provide coaching and guidance to patients on care and handling of contact lenses
• Assist with patient care and eye exams, manage patient records, and support patient flow throughout the exam
• Perform various tests to aid the optometrist with vision exams, including visual acuity measurements, depth and color perception tests, and retinal imaging
• Perform tests to aid the optometrist in accurate diagnosis and treatment for the patient
• Review prescriptions and patient information carefully; identify special needs and consult with Optometrists, Optician, or Practice Manager when necessary
• Identify and resolve situations involving dissatisfied patients quickly
• Perform work accurately and thoroughly despite time pressure and patient volume
• Handle and file all patient records in an organized and efficient manner in accordance with practice standards and HIPAA
• Support contact lens exams and orders, including contact lens care, trial inventory, and patient orders
• Utilize appointment book/scheduling procedures and computer operations effectively
• Operate the point-of-sale system, inputting patient information with accuracy and attention to detail; create and tender sales transactions
• Maintain a safe working environment for all team members and patients
• Support compliance of visual merchandising in exam lanes, assessment room, and contact lens area
• Perform all pre-exam testing with accuracy and attention to detail; explain measurements and answer patient questions
• Responsible for maintenance and disinfection of equipment; provide clinical support to the Optometrist as needed
• Perform other duties as assigned

Requirements

• High School graduate or equivalent
• 3+ years of experience in a healthcare and/or optical setting
• Sales skills
• Leadership and coaching skills
• Strong patient/customer service and interpersonal skills
• Strong communication and listening abilities
• Problem-solving ability
• Organizational skills and attention to detail
• Ability to assess priorities, address multiple tasks, and meet deadlines in a fast-paced environment
• Ability to use exam software, point-of-sale technology, and optometric equipment
• Ability to work autonomously
• Knowledge of office environment
• Strong basic math skills

Preferred Qualifications

• Two years of supervisory experience
• Demonstrated good ophthalmic lens product knowledge
• Experience in healthcare
• Optometric technician certification

Benefits

In addition to a competitive base pay, you may be offered a bonus and/or commission plan. Benefits include health care, retirement savings, paid time off/vacation, and various employee discounts.

Pay

Starting pay range: $22.55 per hour. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements.