Lead Office Service Associate

About the role

The Millennium Group (TMG) is an award-winning business process outsourcing firm specializing in print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. With over 1,500 associates nationwide, TMG seeks a motivated individual to contribute to our 30+ years of industry success.

Responsibilities

• Sort, process, and distribute outgoing mail; handle high volumes of incoming and outgoing U.S. Mail, priority mail, and accountable mail (FedEx, DHL, hand deliveries, etc.).
• Operate postage machines according to policy and regulations.
• Prepare Certified, Registered, Insured articles, and special mails for mailing.
• Perform clerical duties, including answering telephones, maintaining files, logs, and records for incoming mail.
• Communicate promptly with clients and managers regarding job or deadline issues.
• Operate and troubleshoot basic equipment problems; coordinate maintenance and service calls.
• Utilize software mail applications where applicable.
• Provide follow-up communication on deliveries attempted after normal business hours.
• Complete all outbound mail processing by external carrier pickup times.
• Pick up and deliver packages and documents to clients according to predetermined schedules; prioritize deliveries based on due times.
• Provide regular updates on personnel changes on the floor.
• Check all outboxes during the final mail sweep of the night.
• Build relationships with users and manage their perceptions and expectations of department services.
• Identify opportunities for business growth and communicate them to the manager.
• Gain a good understanding of client business and share this knowledge with the team.
• Measure customer satisfaction and take appropriate action.
• Set and review local operating procedures to comply with best practices.
• Perform the work of those whom they oversee.
• Manage utilization and delivery.

Qualifications

• High school diploma or equivalent preferred.
• Minimum of 2-3 years of mail services-related experience with knowledge of commonly used Office Services procedures.
• 1-3 years' experience with Microsoft Office Software (Word, Excel).
• Knowledge of UPS, FedEx, and DHL shipping methods.
• Excellent customer service skills; must possess a "can do" attitude.
• Strong verbal and written communication skills.
• Ability to work effectively individually or in a team environment.
• Competency in performing multiple functional tasks.
• Attention to detail.
• Ability to handle mail or hand carts, dollies, and flatbeds.
• Must be able to lift up to 50 pounds.
• Assertive, resourceful, and self-motivated; willing to ask questions and take initiative.
• Able to communicate clearly.
• Consistently demonstrates professional demeanor, appearance, and attitude.