LEAD OFFICE SERVICES ASSOCIATE

About the role

The Office Services Associate plays a crucial role in ensuring the smooth operation of office functions. This position requires a combination of administrative, hospitality, and reprographics duties.

Essential Job Responsibilities

• Provide comprehensive office services support in accordance with the Opensity Solutions service agreement and client requirements.
• Offer back-office administrative support, such as data entry, filing, document preparation, scanning, and other tasks as assigned.
• Ensure hospitality support by managing client, visitor, and employee interactions, including conference room setup, meeting support, catering coordination, and workplace events.
• Maintain conference rooms, kitchens, pantry areas, and other shared spaces, ensuring cleanliness, organization, and proper stock levels.
• Manage office supply inventory, replenishing items as needed.
• Support records management activities, including file organization, document tracking, scanning, retrieval, and storage.
• Respond promptly to client requests and provide accurate information about office services and procedures.
• Coordinate with vendors and service providers to support daily office operations.
• Maintain organized work areas and ensure assigned equipment and supplies are properly maintained.
• Handle sensitive and confidential documents with professionalism and discretion.
• Accurately communicate with client staff and team members regarding commitments, deadlines, challenges, requests, and service updates.
• Deliver on service commitments in a timely, accurate, and professional manner.
• Exercise appropriate quality control to ensure all assigned work is completed accurately and meets established service standards.
• Support miscellaneous requests with a positive, flexible, and "can-do" attitude.
• Maintain a positive team-player mentality and contribute to a collaborative work environment.
• Comply with Opensity Solutions' standards of operations as set forth in the contract agreement, site operations manual, and employee handbook.
• Perform other duties and responsibilities as assigned.

Qualifications & Requirements

• High School Diploma or equivalent.
• Minimum of 1–2 years of experience in office services, administrative support, hospitality, mailroom, records management, reprographics, or a related professional environment.
• Previous experience in a professional office, corporate, legal, financial, or other client-service environment preferred.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills with the ability to interact professionally with clients, visitors, employees, vendors, and team members.
• Professional, polished, and service-oriented demeanor.
• Strong organizational skills with exceptional attention to detail and accuracy.
• Ability to manage multiple priorities and remain composed in a fast-paced, high-volume environment.
• Proficiency with Microsoft Office and standard office technology.
• Ability to learn and follow established procedures, client requirements, and service standards.
• Ability to work independently while also contributing effectively as part of a team.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
• Ability to stand, walk, sit, bend, kneel, and move throughout the workplace for extended periods of time.
• Ability to lift and move packages, office supplies, boxes, and other materials weighing up to 40 lbs.
• Ability to grasp, lift, and carry packages on a standard wheeled cart with a load capacity of 75 lbs.

Pay

The compensation range for this role is $27.00–$28.00 USD per hour. Actual compensation within this range will be dependent upon the individual's location, skills, experience, and qualifications.

Benefits

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Opensity

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.