Lead Office Services Associate

Roles & Responsibilities

Deliver elevated, concierge-style service experiences for clients, guests, and internal stakeholders.

Independently coordinate daily hospitality operations, including meeting room scheduling, setup, and breakdown.

Carry out regular floor walkthroughs to ensure conference rooms and visitor offices are clean, organized, and fully stocked.

Lead execution of event and meeting room setups based on client specifications and service standards.

• Monitor and respond to service and resource request systems, ensuring timely fulfillment of all requests.
• Utilize event planning and workplace service software tools to manage scheduling, tracking, and coordination activities.
• Provide on-the-ground technical coordination by partnering with IT for equipment setup, troubleshooting, and incident escalation.
• Escort clients to meeting spaces and ensure all required materials, amenities, and support are in place.
• Serve as a liaison between guests and internal staff to facilitate communication and service delivery.

Knowledge, Skills & Attributes

• Strong hospitality and customer service mindset with a focus on “concierge-level” experience delivery.
• Ability to work independently, prioritize tasks, and manage multiple requests in a fast-paced environment.
• Working knowledge of meeting room technology, AV setups, and basic IT troubleshooting escalation processes.
• Proficiency in workplace service platforms, scheduling tools, and Microsoft Office applications.
• Strong communication skills with the ability to interact professionally with clients, executives, and internal teams.
• High attention to detail in room setup, inventory management, and service execution.
• Strong organizational and time-management skills with the ability to adapt to shifting priorities.
• Ability to act as a liaison and problem-solver across multiple departments.
• Comfortable tracking operational metrics and communicating performance data to leadership.
• Professional demeanor with a proactive, solution-oriented approach to guest service.
• Ability to lift or move 40 lbs. or greater.
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time.

Qualifications

• A high school diploma or equivalent required.
• Experience: 2–3 years of experience in hospitality, workplace services, facilities coordination, or event support, preferably in a corporate or client-facing environment.

Compensation

The Compensation range for this role is up to 23.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

About the Role

This role operates with a high degree of independence while coordinating daily hospitality tasks, room setups, and service requests, and serves as a liaison between clients, internal teams, and facilities support.

Requirements

Reporting to the CRM or CRD, this position is non-exempt and may support the training and guidance of new team members.

Skills

• Strong hospitality and customer service mindset with a focus on “concierge-level” experience delivery.
• Ability to work independently, prioritize tasks, and manage multiple requests in a fast-paced environment.
• Working knowledge of meeting room technology, AV setups, and basic IT troubleshooting escalation processes.
• Proficiency in workplace service platforms, scheduling tools, and Microsoft Office applications.
• Strong communication skills with the ability to interact professionally with clients, executives, and internal teams.
• High attention to detail in room setup, inventory management, and service execution.
• Strong organizational and time-management skills with the ability to adapt to shifting priorities.
• Ability to act as a liaison and problem-solver across multiple departments.
• Comfortable tracking operational metrics and communicating performance data to leadership.
• Professional demeanor with a proactive, solution-oriented approach to guest service.
• Ability to lift or move 40 lbs. or greater.
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)