Lead Mobile Imaging Service Coordinator

About the role

This is an on-site, office-based position located at our Sioux Falls site at 109 South Petro Avenue. This position requires an on-site work arrangement; remote or hybrid options are not available.

Responsibilities

• Serve as a subject matter expert and escalation resource for the Mobile Imaging Service Coordination team, supporting complex service issues and workflow questions and coordination.
• Coordinate medical imaging equipment service requests from healthcare facilities, technologists, drivers, vendors, and internal teams.
• Assess, prioritize, and document service requests while ensuring accurate ticket creation and timely follow-up through resolution.
• Cookordinate scheduling and communication with field service engineers, vendors, and customers to support equipment uptime and exceptional service delivery.
• Provide proactive updates regarding service status, delays, and resolution plans to maintain strong customer relationships.
• Ensure service records, documentation, purchase orders, and customer information are accurate and maintained in service management systems.
• Support preventive maintenance activities, service reporting, and compliance with quality and company standards.
• Assist with onboarding and knowledge sharing for team members and help identify opportunities to improve processes and service efficiency.
• Participate in a rotating on-call schedule, including occasional early mornings, evenings, and weekends.

Qualifications

• Education and/or Experience: High school diploma or equivalent. Minimum of three years of customer service, service coordination, healthcare, or medical equipment support experience preferred.
• Demonstrated ability to manage complex customer needs and serve as a resource for others. Strong communication and relationship-building skills with the ability to interact professionally with clinical, technical, and operational teams.
• Ability to prioritize multiple competing demands and make sound decisions in a fast-paced environment. Strong attention to detail with excellent organizational and documentation skills.
• Proficiency with computer systems, service management software, and Microsoft Office applications. Ability to remain calm, professional, and solution-focused when handling urgent or high-pressure situations.
• Demonstrated initiative, accountability, and ability to work independently.

Physical Demands

While performing the duties of this job, the employee is frequently required to stand, walk, sit, and talk or hear. The employee is occasionally required to use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally lift and/or move up to 15 pounds.

Background Check

Employment is contingent upon successful completion of a background check and drug screening, in accordance with applicable laws.

Equal Opportunity

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.