Service Coordinator

Compensation: $30.00 - $39.00 hourly, paid weekly every Friday.

Schedule

• Sun–Thurs or Tues–Sat
• 8 a.m.–4 p.m. or 7 a.m.–3 p.m.

Benefits

• Full benefits within 30 days (medical, dental, vision, prescription drug coverage, life insurance, disability insurance)
• 401(k) match program
• Paid vacation, holidays, and sick time
• Boot and prescription safety glasses reimbursement
• Career and learning development through Amerit University
• Employee referral program (up to $500 bonus)
• ASE certification program with fee reimbursement and bonus
• Employee recognition platform with merchandise rewards
• Employee Assistance Program (EAP) and 24/7 nurse triage line
• Employee discounts on cell phone service and entertainment tickets
• Employee resource groups (ERGs) that foster inclusion
• Wellness and fitness programs

About the Role

The Service Support Specialist is a key operational role responsible for supporting daily shop operations and ensuring an efficient repair and service workflow. This position serves as a central coordination point between technicians, leadership, and partner teams to maintain productivity, communication, and operational continuity.

The ideal candidate brings 3–5 years of automotive industry experience and has a solid understanding of repair operations, shop flow, and technician support functions. This role is well-suited for an individual who is detail-oriented, operationally minded, and capable of thriving in a fast-paced service environment while balancing multiple priorities simultaneously.

Responsibilities

• Coordinate daily shop operations to support efficient vehicle repair and service completion
• Dispatch and prioritize work assignments to technicians based on workload, skill level, and operational urgency
• Monitor and track shop metrics including repair progress, turnaround times, technician productivity, and workflow bottlenecks
• Partner closely with on-site operational and support teams to ensure alignment on vehicle status, priorities, and service timelines
• Maintain clear and professional communication between technicians, leadership, and partner teams
• Assist in identifying operational inefficiencies and support continuous improvement initiatives within the shop
• Ensure repair statuses, documentation, and operational tracking tools are updated accurately and consistently
• Support leadership in maintaining a productive, organized, and safety-focused work environment

Requirements

• 3–5 years of experience within the automotive, fleet, or service operations industry
• Working knowledge of automotive repair processes and service shop operations
• Experience supporting technician workflow, dispatching, or repair coordination preferred
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Effective verbal and written communication skills
• Ability to work collaboratively across multiple teams and functions
• Proficient with basic computer systems and operational tracking tools

Preferred Qualifications

• Previous experience in fleet operations, dealership operations, or EV service environments
• Familiarity with shop management systems or repair tracking software
• Experience tracking operational performance metrics and workflow efficiency

Work Environment

• Fast-paced automotive or fleet service environment
• Frequent interaction with technicians, operational leadership, and partner teams
• May require standing, walking through shop environments, and occasional lifting consistent with a service operations setting

What Success Looks Like

• Efficient and organized shop workflow
• Strong communication and coordination across teams
• Timely dispatching and completion of repairs
• Accurate operational tracking and reporting
• Positive support presence for technicians and leadership alike