Service Coordinator

About the role

DuraServ's Service Coordinator is the operational nerve center of the branch, ensuring every customer call, service order, and parts request moves without a missed beat. This active coordination role connects customers, technicians, parts suppliers, and management into a single, seamless service experience. Accuracy is mission-critical—every detail handled correctly keeps the branch running as intended, while missed details create downstream consequences.

Responsibilities

• Customer & Communication: Answer inbound calls and emails, providing responsive, professional support; return calls promptly; serve as a professional point of contact for internal and external customers; review incoming sales and service leads and coordinate delegation efficiently.
• Dispatch & Coordination: Schedule and dispatch service calls by matching the right technician to the right job with the right information; accurately prepare service orders; order parts as needed and maintain accurate records; work closely with management and technicians to ensure every work order is complete, correct, and timely.
• Administration & Accuracy: Invoice service work and planned maintenance accurately and on time; post vendor invoices for Accounts Payable with attention to detail; process customer credit card payments securely and file records appropriately; conduct warehouse-related duties and support additional office functions as assigned.

Who You Are

• Highly organized by instinct—you manage multiple service orders, parts requests, dispatches, and communications simultaneously without losing accuracy on any of them.
• Responsive and professional—you return calls promptly, communicate clearly with customers and technicians, and represent DuraServ appropriately in every interaction.
• Detail-oriented where it matters—you prevent invoicing errors, parts miscommunications, and misfiled records that create downstream problems.
• Comfortable in a fast-paced environment—priorities shift, calls stack up, and urgency is the baseline; you thrive under pressure.
• Administratively fluent—you know Microsoft Office (Word, Excel, Outlook), pick up new systems quickly, and maintain records that hold up to scrutiny.
• A team anchor—the technicians, operations manager, and customers depend on you to be accurate, available, and professional; you take that responsibility seriously.

Requirements

• High School diploma or equivalent.
• Proficiency with Microsoft Office—Word, Excel, and Outlook are daily tools in this role.
• Strong organizational and communication skills—you manage multiple priorities simultaneously without losing quality on any of them.
• Ability to work in a fast-paced, high-volume environment where responsiveness and accuracy are equally non-negotiable.

Preferred Qualifications

• 1–3 years of experience in a service coordination, dispatch, administrative, or operations support role.
• Experience with work order management, invoicing, or service administration in a field service or similar environment.
• Background in commercial dock and door, mechanical services, or industrial services is a meaningful advantage.

Benefits

• Competitive compensation commensurate with experience.
• Full benefits package: medical, dental, vision, and 401K with company match.
• Company-provided life insurance, short-term and long-term disability.
• A role where your work has immediate, visible impact on the branch and its customers.
• A stable, office-based environment at a company that invests in the people who keep operations running.
• A path to growth within branch operations for high performers who want to take on more responsibility.