Service Coordinator

This position is based out of our Plymouth, MN office.

About ArchKey

ArchKey is one of the nation’s largest privately held specialty trade installation and integrated facility service companies. We are a leader in designing, building and maintaining electrical, technologies and specialty systems. We’re the POWER behind making the improbable possible. We’re electrifying the nation, energizing the future and bringing communities to life like never before. What we do today shapes the vision of tomorrow. Our work impacts lives long after the building is done. This means we are committed to building in ways that are not just technologically advanced, but sustainable, scalable and equitable by all. We’re not just energizing infrastructure, we’re energizing careers, communities, and the future. Made up of the brightest minds in the industry, our team is our greatest asset, bringing knowledge, skills, and experience to every project. This is more than a call to join us, it’s an invitation to be part of a visionary journey, to grow with us as we scale.

About The Role

Responsible for managing and coordinating various service-related activities. This role involves working closely with service clients, contractors, vendors, and internal teams, such as Project Managers, to ensure smooth operations, timely billing, and high-quality customer service. The Service Coordinator ensures that all service requests are handled efficiently, resources are allocated appropriately, and any issues or delays are addressed promptly.

Our Ideal Candidate

• Can flex and adapt with the growing needs of the business.
• Can work autonomously and creatively solve problems.
• Has a growth mindset and is always looking to continually learn and grow.

Day in the Life

• Manages service project start-up activities, including assigning FastTrack/Salesforce jobs.
• Manages service work for account managers via Salesforce, INRS, and Asana.
• Sets up new work orders via phone or email and ensures data is accurately captured in Salesforce.
• Assigns new work orders, ensures work orders are completed in a timely and accurate manner, and keeps workflow moving.
• Ensures project set-up is entered and maintained in appropriate systems, communicates appropriately with project account management team, and issues updated reports as requested.
• Maintains service records, including job details, customer communications, and status updates.
• Provides exceptional customer service by addressing any concerns and ensuring client satisfaction.
• Coordinates with the appropriate resources to create purchase orders, issue or print drawings.
• Coordinate project-specific insurance certificates and prepare job cost paperwork.
• May coordinate and communicate scheduling of field staff.
• Completes and submits appropriate paperwork as needed.
• Works closely with project managers, field supervisors, and other internal teams to ensure seamless service delivery.
• Communicates with project teams to coordinate service-related issues and escalate problems as needed.
• Assists with preparation and review of weekly and/or monthly invoices to clients, ensuring billings are completed accurately and submitted timely to clients.
• Research project costs and prepares transfers when required.
• May assist with job site walks and recording project meetings.
• Performs project close-out tasks.

Requirements

• High school diploma or equivalent; additional training or certification in construction is a plus.
• Experience in accounting and/or coordinating service work or a similar role.
• Experience providing and coordinating support activities in a fast-paced work environment and organizing large amounts of data into understandable formats.
• Strong organizational skills, scheduling abilities, and attention to detail.
• Effective communication with employees at all levels.
• Excellent listening, interpersonal, written, and verbal communication skills.
• Effective independent problem-solving, customer service, and time management skills.
• Strong collaboration, initiative, teamwork, and interpersonal skills.
• Demonstrated high level of integrity and dependability.
• Demonstrated mathematical skills.
• Proficient in the use of business scheduling, cost tracking, and purchasing systems.
• Strong process orientation.

Pay

$26.00-$31.75 per hour, based on experience

Benefits

• Competitive health insurance options (medical, dental, and vision).
• Robust 401(k) retirement savings plan with employer match.
• Paid time off and holidays.
• Access to wellness programs.
• Professional development opportunities.
• Tuition reimbursement.
• Employee assistance programs.