Lead Medical Support Assistant

About the role

The Lead Medical Support Assistant position is located at John J. McGuirk VA outpatient Clinic in New London, CT. S/he uses initiative in completing recurring assignments independently and refers deviations, problems, and unfamiliar situations to the supervisor for assistance.

Responsibilities

• Works with the staff in the in/outpatient clinic areas to ensure the activities related to the day-to-day care of patients is maintained.
• Oversees the status of work for all lower grade MSA positions working in the various clinical services, making day-to-day adjustments in accordance with established priorities.
• Provides educational sessions to train new employees in clerical processes in an efficient and effective manner to ensure that clerical processes, functions, and goals are understood and met.
• Utilizes knowledge of VA policies, regulations, guidelines, and processes as they relate to the scheduling of patient appointments, consults, NEAR, electronic wait lists, and pre-appointment clinical requirements.
• Maintains clinic's Access to care and ensures insurance is collected at time of appointments and captured appropriately by the incumbent and other scheduling staff.
• Keeps abreast of rapidly changing regulations, directives, software patches, programs, and processes involved in the delivery of the healthcare benefits package.
• Aids in the clean-up of the EARR (Encounter Action Required Report) and delinquent recall reports, supports clinics regarding utilization and clinic profile management, and screens/receives phone calls in a courteous and timely manner.
• Prepares correspondence and memos as needed, promotes Veteran registration for and utilization of HealtheVet (MHV), stocks basic office supplies for the executive suite, enters Veterans seeking emergent/urgent care, schedules appointments accurately, and updates all patient demographics.
• Communicates and interacts with patients in a manner appropriate to their cognitive, emotional, and chronological maturity needs.
• Affirms that all appropriate VA forms are used correctly and regulations are followed.

Qualifications

• No experience required.
• High school diploma or equivalent.
• Basic computer skills including proficiency in Microsoft Office programs such as Word, Excel, PowerPoint, and Outlook.
• Knowledge of clinic processes and service to interact with various clinic staff members.
• Demonstrated knowledge of national performance measures and monitors, particularly in relation to no-shows, appointment cancellations, new patient scheduling, consult management, and management of returning patients.

Skills

• Proficient in medical terminology and a wide range of clinical flow processes.
• Effective communication and coordination with interdisciplinary care teams.
• Organizational and prioritization skills.
• Staff development and training abilities.
• Management of staffing requirements and workflow priorities.

Benefits

• Competitive salary and regular salary increases.
• Paid time off: 37-50 days annually (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays).
• Up to 12 weeks of paid parental leave after 12 months of employment.
• Full-time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
• Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.
• Health/vision/dental/term life/long-term care insurance.
• Parental leave available after 12 months of employment.

Pay

Competitive salary and regular salary increases.

Schedule

Full-Time - 40 Hours a Week - Monday - Friday - 8:00am - 4:30pm - EST

Location

John J. McGuirk VA outpatient Clinic in New London, CT.