Lead Medical Support Assistant

Qualifications

To qualify for appointment to this position - all applicants must possess the following:

• Citizenship: Be a citizen of the United States (U.S.).
• Experience: None.
• Educational Requirements: High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licenses/Certifications/Registrations: None.

Requirements

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Responsibilities

• Spends at least 25% or more of their time performing lead duties.
• Coordinates Advanced MSA assignments and workflow found in an interdisciplinary unit.
• Affirms daily workload assessments - assigns work - and assures proper staffing coverage.
• Evaluates training records and determines training needs of MSAs to provide support across interdisciplinary settings.
• Assists the unit with complex and non-standard procedures - including clinical flow processes related to access to care across multiple clinics - specialties - and/or community resources.
• Ensures accurate and timely scheduling of appointments.
• Provides guidance to staff members - to include changes in policies and procedures.
• Creates and maintains employee work schedules.
• Acts as a liaison among Advanced MSA staff - patients - and other interdisciplinary staff to resolve day-to-day conflicts.
• Schedules Veteran appointments with using Consult Tracking Manager (CTM) - Integrated Scheduling Solution (ISS) - VS GUI (contingency) - VistA Appointment Manager (contingency) scheduling packages.
• Ensures all appointments are scheduled timely and the provider and patient's desired dates are met.
• Ensures that orders are completed in accordance with policy.
• Documents all attempts to contact patients in the Medical Record.

Skills

• Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics - specialties - and/or community.
• Communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
• Utilizing numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
• Organizing work - setting priorities - and delegating tasks/responsibilities in order to meet deadlines.
• Providing staff development and training.
• Managing staffing requirements - managing workflow priorities - and adjusting the flow of work to meet team and patient needs.

Benefits

N/A

Pay

The full performance level of this vacancy is GS-7.

Schedule

Monday - Friday - 8:00am - 4:30pm