LEAD MEDICAL SUPPORT ASSISTANT

Summary

This Lead Medical Support Assistant position is in the Health Administration (MAS) service line at VA Maine Health Care System located at the Augusta - ME location.

Qualifications

• Basic Requirements:

  • United States Citizenship: Be a citizen of the United States (U.S.).

  • Experience: None.

  • Education: High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education.

  • Licensure/Certification/Registration: None.

  • Foreign Education: To be creditable - education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials.

  • English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C.7403(f).

Duties

• Provides educational sessions to train new employees in clerical process in an efficient and effective manner to ensure that clerical processes - functions and goals are understood and met.

• Utilizes knowledge of VA policies - regulations - guidelines and process as they relate to the scheduling of patient appointments - consults - New Enrollee Appointment Request (NEAR) - Electronic Wait Lists - and pre-appointment clinical requirements(i.elabs - EKGs - x-rays) to ensure readiness for the patient visit.

• Maintains clinic's Access to care.

• Maintains Insurance Card Buffer (ICB) usage ensuring insurance is collected at time of appointments and captured appropriately by the incumbent and other scheduling staff.

• Keeps abreast of rapidly changing regulations - directives - software patches - programs - and processes involved in the delivery of the healthcare benefits package.

• Aids in the clean-up of the Encounter Action Required Report (EARR) and delinquent recall reports.

• Supports clinics regarding utilization and clinic profile management i.e. setup of clinic grids - cancel and restore clinics.

• Screens/receives phone calls in a courteous and timely manner - determines the nature of request and provides the information desired using privacy rules and established clinic processes.

• Prepares correspondence and memos as needed.

• Promotes Veteran registration for and utilization of HealtheVet (MHV).

• Stocks basic office supplies for the executive suite.

• Enters Veterans seeking emergent/urgent care - scheduling appointments accurately.

• Screens/receives phone calls in a courteous and timely manner - determines the nature of request and provides the information desired using privacy rules and established clinic processes.

• Prepares correspondence and memos as needed.

• Promotes Veteran registration for and utilization of HealtheVet (MHV).

• Stocks basic office supplies for the executive suite.

• Enters Veterans seeking emergent/urgent care - scheduling appointments accurately.

• Updates all patient demographics.

• Communicates and interacts with patients in a manner which is appropriate to cognitive - emotional - and chronological maturation needs of the adult and/or geriatric patient.

• Affirms that all appropriate VA forms are used correctly - and regulations followed.

Total Rewards of a Allied Health Professional

• This is a Work Leader position.

• The Lead MSA performs a variety of administrative functions associated with the scheduling of patient care for the clinical programs at the VA Medical Center.

• Duties may include - but are not limited to:

• Provides educational sessions to train new employees in clerical process in an efficient and effective manner to ensure that clerical processes - functions and goals are understood and met.

• Utilizes knowledge of VA policies - regulations - guidelines and process as they relate to the scheduling of patient appointments - consults - New Enrollee Appointment Request (NEAR) - Electronic Wait Lists - and pre-appointment clinical requirements(i.elabs - EKGs - x-rays) to ensure readiness for the patient visit.

• Maintains clinic's Access to care.

• Maintains Insurance Card Buffer (ICB) usage ensuring insurance is collected at time of appointments and captured appropriately by the incumbent and other scheduling staff.

• Keeps abreast of rapidly changing regulations - directives - software patches - programs - and processes involved in the delivery of the healthcare benefits package.

• Aids in the clean-up of the Encounter Action Required Report (EARR) and delinquent recall reports.

• Supports clinics regarding utilization and clinic profile management i.e. setup of clinic grids - cancel and restore clinics.

• Screens/receives phone calls in a courteous and timely manner - determines the nature of request and provides the information desired using privacy rules and established clinic processes.

• Prepares correspondence and memos as needed.

• Promotes Veteran registration for and utilization of HealtheVet (MHV).

• Stocks basic office supplies for the executive suite.

• Enters Veterans seeking emergent/urgent care - scheduling appointments accurately.

• Screens/receives phone calls in a courteous and timely manner - determines the nature of request and provides the information desired using privacy rules and established clinic processes.

• Prepares correspondence and memos as needed.

• Promotes Veteran registration for and utilization of HealtheVet (MHV).

• Stocks basic office supplies for the executive suite.

• Enters Veterans seeking emergent/urgent care - scheduling appointments accurately.

• Updates all patient demographics.

• Communicates and interacts with patients in a manner which is appropriate to cognitive - emotional - and chronological maturation needs of the adult and/or geriatric patient.

• Affirms that all appropriate VA forms are used correctly - and regulations followed.

Physical Requirements

See VA Handbook 5019.

Duties Total Rewards of a Allied Health Professional

This is a Work Leader position. The Lead MSA performs a variety of administrative functions associated with the scheduling of patient care for the clinical programs at the VA Medical Center. Duties may include - but are not limited to:

• Provides educational sessions to train new employees in clerical process in an efficient and effective manner to ensure that clerical processes - functions and goals are understood and met.
• Utilizes knowledge of VA policies - regulations - guidelines and process as they relate to the scheduling of patient appointments - consults - New Enrollee Appointment Request (NEAR) - Electronic Wait Lists - and pre-appointment clinical requirements(i.elabs - EKGs - x-rays) to ensure readiness for the patient visit.
• Maintains clinic's Access to care.
• Maintains Insurance Card Buffer (ICB) usage ensuring insurance is collected at time of appointments and captured appropriately by the incumbent and other scheduling staff.
• Keeps abreast of rapidly changing regulations - directives - software patches - programs - and processes involved in the delivery of the healthcare benefits package.
• Aids in the clean-up of the Encounter Action Required Report (EARR) and delinquent recall reports.
• Supports clinics regarding utilization and clinic profile management i.e. setup of clinic grids - cancel and restore clinics.
• Screens/receives phone calls in a courteous and timely manner - determines the nature of request and provides the information desired using privacy rules and established clinic processes.
• Prepares correspondence and memos as needed.
• Promotes Veteran registration for and utilization of HealtheVet (MHV).
• Stocks basic office supplies for the executive suite.
• Enters Veterans seeking emergent/urgent care - scheduling appointments accurately.
• Screens/receives phone calls in a courteous and timely manner - determines the nature of request and provides the information desired using privacy rules and established clinic processes.
• Prepares correspondence and memos as needed.
• Promotes Veteran registration for and utilization of HealtheVet (MHV).
• Stocks basic office supplies for the executive suite.
• Enters Veterans seeking emergent/urgent care - scheduling appointments accurately.
• Updates all patient demographics.
• Communicates and interacts with patients in a manner which is appropriate to cognitive - emotional - and chronological maturation needs of the adult and/or geriatric patient.
• Affirms that all appropriate VA forms are used correctly - and regulations followed.